A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
18 months contract (Possibility of FTE Conversion)
Schedule:
Monday to Friday, 8 AM - 5 PM CST About the Role We are hiring a Entry Level IT Support . This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S. Key Responsibilities Provide first-line technical support to internal users through phone and live chat. Troubleshoot basic issues related to MS applications and proprietary systems. Manage multiple live chats while maintaining a high level of customer service. Identify, troubleshoot, and resolve basic technical issues within established guidelines. Clearly document incidents, troubleshooting steps, and resolutions in support tickets. Escalate unresolved issues to second-line support teams with accurate and detailed documentation. Work closely with peers, technical Subject Matter Experts, and global support teams. Prioritize multiple requests while maintaining service-level and quality expectations. What We're Looking For Entry level college/university grads or People looking to go into IT. Excellent Communication, Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organizational skills, with the ability to prioritize workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment.
Compensation Hourly Rate:
$23 - $25 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us At Collabera, we don't just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now or reach out to Tanvi at tanvi.rathore@collabera.com for more information. We look forward to speaking with you!
