Software Support Technician Tier I OMTI is seeking a full time entry-level technician to expand the technical support team, responding to client inquiries and providing timely solutions. Technical support team members work individually and collaboratively to solve problems and assist the development team. As a Software Support Technician Tier 1, you will learn about the legal support industry while responding to client inquiries and providing timely solutions. Support team members work individually and collaboratively to solve problems and assist the Development and Marketing teams, influencing the growth of our products and how we communicate with our client base. Responsibilities Successfully complete 60-day On-boarding and Training. (The first 2 months are a full-time orientation/training period.) Learn about legal support industry in relation to our software. Guide staff or clients through a series of actions, either face-to-face or over the telephone to help set up systems or resolve issues. Troubleshoot system and network problems, and diagnose/resolve hardware or software faults. Use our in-house system to document, log and track issues and interactions. Prioritize and manage a roster of open cases. Test and evaluate new technology. Requirement Skills & Qualifications Bachelor's degree or equivalent work experience (training or customer support) Self-starter, willingness to take initiative Business-level communication skills Professional phone manner with clear English pronunciation Standard knowledge of PC operating systems Basic PC troubleshooting skills This position offers full benefits, including health, dental, optical, and retirement.

Job Type:

Full-time Pay:

From $42,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Parental leave Retirement plan Tuition reimbursement Vision insurance Application Question(s): Do you have prior experience in a customer-facing technical support role? Yes/No Have you worked in a help desk, technical support, or IT support role before? Yes/No Have you provided technical support over the phone (not just in person or via chat/email)? Yes/No Have you used remote desktop or screen-sharing tools to troubleshoot a user's issue (e.g., TeamViewer, AnyDesk, RDP)? Yes/No Have you supported software that connects to or integrates with third-party systems or databases? Yes/No Have you trained end users on how to use software (one-on-one or in groups)? Yes/No Have you de-escalated a frustrated or upset customer on a live call? Yes/No Have you communicated technical information to non-technical audiences on a regular basis? Yes/No Have you managed multiple open client cases or tickets at the same time? Yes/No Have you worked with legal industry software or clients (e.g., law firms, court reporting, litigation support)? Yes/No Have you worked with medical records, healthcare, or HIPAA-regulated systems? Yes/No Have you handled confidential or sensitive client data in a previous role? Yes/No Have you worked in a regulated industry (legal, healthcare, finance, government)? Yes/No Ability to

Commute:

Costa Mesa, CA 92626 (Required)

Work Location:

In person