Experienced IT Help Desk Technician

Experienced IT Help Desk Technician I Fix IT Tech, LLC - 1.0 Round Rock, TX Job Details Full-time $17 - $18 an hour 12 hours ago Benefits Paid holidays Paid time off Qualifications Microsoft Windows Server Email customer support English Windows Desktop (troubleshooting support) macOS Customer support Productivity software RemotePC CompTIA A+ Full Job Description

REMOTE POSITION!

We are looking for competent Tier 1 Help Desk Technicians to add to our existing team, providing excellent technical support to our customers. You will be responsible for being the first line of support on technical issues and be able provide solutions to resolve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution to the end user. We are looking for candidates who are both technically capable, highly customer oriented, and can integrate with a well-established team environment. An ideal candidate will have both the skills and patience to deal with difficult customers and diffuse a bad situation if need be. The goal of the company is to create added value for our clients and support them as they grow in business.

Responsibilities:

Serve as the first point of contact for customers seeking technical assistance via phone or email Perform remote troubleshooting using remote monitoring and management tools Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures

Requirements:

Proven experience as a help desk technician or other customer support role Working knowledge of Office 365 products, Windows 7, Windows 10, and Mac OSx Good understanding of computer hardware Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered A+ Certification Nice to

Have:

Basic Server Knowledge Windows 2008R2, 2012R2 and up Basic Understanding of Hyper-V and/or VMware ESXi Basic Linux Knowledge Additional Certifications We offer both vacation and personal time off, as well as paid holidays. Starting pay $17.00 - $18.00/hour. Pay is based upon experience/certifications & schooling.

Job Type:

Full-time Pay:

$17.00 - $18.00 per hour

Benefits:

Paid time off

Work Location:

Remote