Field Support Technician Empire Paper Company - 3.1 Garland, TX Job Details Full-time From $20 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Computer operation Microsoft Outlook Computer literacy Spreadsheets Company vehicle operation High school diploma or GED Non-CDL Class C Data entry Coordinating electrical installations Mechanical knowledge Full Job Description Since 1926, Empire Paper has grown from a small company to a large regional distributor. We're the best in our market and one of the best in the industry. We're looking for the best in our employees, too. We are looking for a Field Support Technician who enjoys providing exceptional customer service to clients in our East Dallas region. After sufficient training, the ideal candidate will be able to formulate creative solutions to mechanical and chemical problems in institutional kitchens, industrial laundry, and other market segments. You'll receive training, a service truck, smart phone, laptop computer, and the support needed to allow you to thrive in your territory. The new Field Support Technician must have excellent customer service skills, as well as an eye for detail when installing, maintaining, and repairing dispensing equipment. Field Support Technicians are required to have a valid Class C Driver License and proof of valid automobile insurance demonstrating minimum coverage as defined by prevailing law. You must be willing and able to drive to and from customer/client sites daily. Regular and reliable attendance is an essential funtion of this position.

Responsibilities include:

Support the Sales Team by providing on-site technical assistance and field expertise. Trains designated customer personnel on proper operation and care of dispensing equipment. Installs and maintains chemical dispensing equipment in customer facilities. Performs routine preventative maintenance on equipment at intervals determined by the Field Support Manager. Respond promptly to reactive service requests, including emergency repairs, with occasional after-hours or weekend availability. Manage and maintains accurate inventory of parts, tools and supplies within the assigned service vehicle. Communicates equipment issues, recommended repairs, and service value to customers in a clear and professional manner. Assist Field Support Specialist in equipment installations. Field Support Technicians are self-starters who are dependable, honest, and work hard with minimum supervision. Our techs must have computer experience and the abiltiy to send and receive email's, enter information into an Excel Worksheet, track and send data as needed. You must be familiar with and have the ability to find information, such as service manuals on the internet, and do basic tasks on Microsoft Outlook. If you're interested please apply TODAY.

Benefits include:

Medical/health insurance plan Dental plan Vision plan Life insurance Optional supplemental life insurance Paid sick leave Paid vacation leave 401(k) retirement plan

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

Remote