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DS
Digitalent Solution
Freelznce IT Support Engineer
Career Insights for Technical Support Engineer / Analyst
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$55,262 / year median in the U.S.
+3% projected growth
Job Description
Freelznce IT Support Engineer Digitalent Solution Tempe, AZ Job Details Contract Up to $30 an hour 11 hours ago Qualifications Serving clients CCTV system operation (AV) Technical documentation In-person customer service Low-voltage system cabling Network infrastructure Router implementation Electrical security system installation VLAN System testing Customer relationship management (CRM) systems (technically supported) CCTV surveillance WAN Voice over internet protocol (VoIP) configuration Telephone systems Physical security system troubleshooting Facility security systems Telecommunications data network configuration Technical Proficiency Full Job Description We are seeking a skilled and reliable freelance IT Support Engineer for an ongoing onsite project. We need a hands-on professional who can independently troubleshoot, configure, and install a range of IT systems, with a strong focus on VoIP, networking, and security infrastructure. This role is perfect for a problem-solver who thrives in a dynamic environment and can deliver high-quality technical support. Key Responsibilities 3
CX Phone System:
Install, configure, and maintain 3CX VoIP systems, including SIP trunking, extensions, and routing.Networking:
Assist with networking issues, including LAN and WAN configurations, and support routers and switching infrastructure.Security Cameras:
Install, configure, and maintain CCTV systems, including IP cameras and NVR setups (experience with Hikvision systems is a plus).Cabling & Wiring:
Perform site assessments, structured cabling, and system testing.Onsite Support:
Provide timely and effective technical support and issue resolution for clients on-site.Documentation:
Document support interactions and solutions in accordance with company policies.Qualifications & Requirements Experience:
Minimum of 3 years of experience in an IT support or installation role .Technical Proficiency:
Demonstrated expertise with: 3CX VoIP systems and troubleshooting. Networking fundamentals (TCP/IP, VLANs, routing, switching). Security Camera installation and configuration (NVR, IP cameras). Structured cabling and wiring.Customer Service:
Excellent customer service skills with a professional and client-first approach.Independence:
Ability to work independently, manage time effectively, and solve problems proactively.Transport:
Must have reliable transport to travel to client sites as neededPay:
Up to $30.00 per hourWork Location:
RemoteBenefits
- Dental Insurance