Help Desk Specialist

Help Desk Specialist TransPerfect - 2.9 Tempe, AZ Job Details Full-time 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Zoom Microsoft Office Computer hardware Customer relationship management (CRM) systems (technically supported) IT Help desk Full Job Description Overview TransPerfect Connect is seeking an energetic individual to work full-time on-site as a Helpdesk Support Specialist. This position will provide on-site and remote technical support, with opportunities to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent communication skills, both written and oral, and contribute to a highly productive team environment. Duties Resolve Helpdesk tickets and provide on-site support daily Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams Installing, configuring, support desktops, laptops, printers, and other peripheral Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment Create and maintain knowledge base documentation Provide on-call support as scheduled

Experience Hardware:

desktop, laptop

OS:

Windows 10 / 11,

Mc OS Application:

MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team Tier 1 network support - TPC/IP, WiFi, DHCP, DNS, Cabling, etc. Basic Knowledge of supporting mobile devices and app Basic Knowledge of virus and malware removal techniques Attention to detail Ability to multitask in a dynamic, fast-paced environment Ability to work in a team-oriented, collaborative environment Communicate effectively both oral and in writing Exceptional customer service orientation The ability to lift up to 50 lbs

Education & Experience:

Minimum of High School diploma, Associate or Bachelor's degree in Information technology or related field preferred 2+ years of IT replated work experience Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus VOIP experience preferred TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Experience:

Help desk: 2 years (Required) Shift availability: Day Shift (Required) Night Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

Tempe, AZ 85284 (Required)

Work Location:

In person