The PC Support Technician is responsible for providing high-level hardware and software support to include installations, troubleshooting, and maintaining corporate computer systems and peripherals. Fields incoming help desk requests from clients and provides hands-on technical assistance. Maintains an accurate inventory of all desktop, laptop, and computer peripherals.

Position Responsibilities/Essential Job Functions:

Supports, maintains and repairs all personal computers (PCs), laptops and peripherals for the clients. Maintain accurate inventory on all computer equipment. Updates and maintains computer software. Deployment of new computer hardware and software.. Manages computer images, configurations, software, and other various system settings for PC's, laptops, and tablets. Provides education and training to end users as required. Researches, tests and advises on new products for computers, mobile devices and peripherals. Opening, tracking and closing technical service requests with outside vendors on hardware and software issues. Responds to client inquiries concerning system hardware and software issues. Performs help desk tasks and assist users in the proper use of equipment, software, and manuals as needed. Attends technical training to remain current on new technology and certifications. Knowledge of the methods, procedures, and techniques of computer support to perform the full range of duties within the field; computer software and hardware operations and equipment (peripherals); principles and practices of computer hardware and software de-bugging and other troubleshooting procedures; English usage, spelling and grammar. Ability to operate a variety of computer hardware and software including, but not limited to, desktops, laptops, Mobile Phones, printers, print servers, Microsoft Windows and Microsoft Office Suite; install computer hardware and software; diagnose technical problems and determine appropriate action; prioritize and organize work and provide excellent customer service; effectively manage multiple priorities and meet deadlines; excel both independently and as a team member in a lively, collaborative environment. Ability to communicate effectively, both orally and in writing; communicate with clients in non technical terms; follow oral and written instructions; At least two years related experience providing hardware and software support to include installations, troubleshooting, and maintaining corporate computer systems and peripherals; High school diploma or GED equivalent or combination of education and experience as described above

Preferred Skills and Experience:

A+ Certification, Network Plus, Microsoft Certified Processional (MCP) and Microsoft Certified Systems Administrator (MCSA).

Job Types:

Full-time, Part-time Pay:

$18.00 - $22.00 per hour Experience level: 1-2 years

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person

Job Type:

Part-time Pay:

$15.00 - $17.00 per hour

Benefits:

Paid time off Willingness to travel: 25% (Required)

Work Location:

Hybrid remote in Nokesville, VA 20181