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Iconvergence
Help Desk Specialist
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Job Description
IT Help Desk Support Engineer
Responsibilities:
- Provide Level 1 remote IT support via phone, email, and ticketing system.
- Troubleshoot PCs, laptops, printers, networks, software, and basic hardware issues.
- Support user onboarding, software installation, account setup, and basic access issues.
- Monitor and escalate network, firewall, switch, and infrastructure issues to the appropriate technical teams.
- Conduct weekly/bi-weekly onsite IT inspections at the Milwaukee manufacturing facility.
- Provide onsite support for urgent factory IT incidents when required.
- Maintain IT asset and equipment inventories and documentation.
- Follow established IT support procedures, SLAs, and escalation processes.
- Coordinate with the Shanghai IT team for after-hours support and issue escalation. Qualifications
- Two+ years of experience in IT Help Desk, Desktop Support, or MSP environments.
- Strong troubleshooting skills across Windows PCs, Microsoft 365, networking, and common business applications.
- Basic understanding of LAN/WAN, switches, firewalls, Wi-Fi, and endpoint management.
- Good communication and customer-service skills.
- Ability to work independently and coordinate with offshore/global IT teams.
- Willingness to travel locally to the Milwaukee manufacturing site as needed.
- CompTIA A+, Network+, Microsoft, or equivalent certifications are a plus.
Pay:
$23.96- $28.
Work Location:
Hybrid remote in South Milwaukee, WI 53172Benefits
- Dental Insurance