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Computer Support Specialist
South Milwaukee, WI

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Iconvergence

Help Desk Specialist

Pay: $23.96–$28.86/hr
Posted: 5 weeks ago
Location: South Milwaukee, WI (Hybrid)
Last Updated: 5 days ago
Hours: Part-Time
Expires: 11/29/2026
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Job Description

IT Help Desk Support Engineer
  • Responsibilities:
  • Provide Level 1 remote IT support via phone, email, and ticketing system.
  • Troubleshoot PCs, laptops, printers, networks, software, and basic hardware issues.
  • Support user onboarding, software installation, account setup, and basic access issues.
  • Monitor and escalate network, firewall, switch, and infrastructure issues to the appropriate technical teams.
  • Conduct weekly/bi-weekly onsite IT inspections at the Milwaukee manufacturing facility.
  • Provide onsite support for urgent factory IT incidents when required.
  • Maintain IT asset and equipment inventories and documentation.
  • Follow established IT support procedures, SLAs, and escalation processes.
  • Coordinate with the Shanghai IT team for after-hours support and issue escalation. Qualifications
  • Two+ years of experience in IT Help Desk, Desktop Support, or MSP environments.
  • Strong troubleshooting skills across Windows PCs, Microsoft 365, networking, and common business applications.
  • Basic understanding of LAN/WAN, switches, firewalls, Wi-Fi, and endpoint management.
  • Good communication and customer-service skills.
  • Ability to work independently and coordinate with offshore/global IT teams.
  • Willingness to travel locally to the Milwaukee manufacturing site as needed.
  • CompTIA A+, Network+, Microsoft, or equivalent certifications are a plus.
Pay:
$23.96
  • $28.
86 per hour
Work Location:
Hybrid remote in South Milwaukee, WI 53172

Benefits

  • Dental Insurance