Help Desk Support

The Technology Experience Specialist 1 delivers frontline technical support that ensures agency staff can effectively use their technology by resolving incidents and service requests both onsite and remotely. The role supports operational management of end‑user technology platforms, including mobile device management, hardware lifecycle activities, onboarding preparation, and accurate IT asset tracking. It follows established helpdesk workflows and ITIL‑aligned practices, escalates issues appropriately, and contributes to knowledge sharing through documentation, quick‑tips, and training support.

• Provide onsite and remote technical support for agency staff, ensuring prompt, courteous, and effective resolution of incidents and service requests.
• Contribute to operational activities and technical management of the Mobile Device Management platform, ensuring adjustments and enhancements follow change management procedures.
• Work with support staff when necessary to escalate incidents and service requests timely. Participate in training steps to enhance knowledge and skills from lessons learned. Required Knowledge, Skills, and Abilities
• Knowledge of incident, request, and basic problem management practices and the ability to follow ITIL‑aligned procedures.
• Skill in troubleshooting workstations, mobile devices, accounts, connectivity, and peripheral equipment.
• Capability to work effectively in both onsite and remote support environments using appropriate tools and communication channels. Additional Skills & Qualifications
• One or more years of experience in IT support, helpdesk operations, or customer‑facing technical services.
• Experience working in an ITIL‑aligned or service‑management environment is desirable.
• Industry certifications (A+, Network+, Microsoft, ITIL Foundation) are preferred but not required.

Job Type & Location This is a Contract position based out of Pittsburgh, PA. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Pittsburgh,PA.

Application Deadline This position is anticipated to close on May 8, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.