Help Desk Support Technician

Robert Half is seeking a Help Desk Support Technician to support a government organization based in Issaquah. This role involves Tier 1 ticketing support for internal users. The position is Hybrid - Onsite 3 days a week and is a 6-month contract opportunity with the potential to Convert. Apply today!

Job Details:

Schedule:

Monday - Friday 8-5pm

PST Duration:

6-month contract with opportunity to convert

Location:

Hybrid, in office 3 days a week in

IssaquahJob Responsibilities:

Test, diagnose and resolve end user desktop hardware, OS, and application problems, including the ability to identify desktop application interdependencies and or conflicts.

Coordinate with vendors for hardware parts, repairs, and replacements.

Troubleshoot printer, copier and scanner problems.

Create, Rebuild and optimize operating system images and install new device hardware.

Create and manage user and group accounts in a hybrid Active Directory/Office 365 environment.

Respond to end-user requests for service on problematic systems and/or equipment. Manage helpdesk ticket system, distribute incoming tickets to IT team members.

Act as a point of escalation for system and application analyst team. Participate in team technology training regimen to stay current.