Job Description Insight Global is seeking two Help Desk Technicians to support one of our top financial clients in New York City. This position follows a hybrid schedule, with three days onsite in the client's Manhattan office, generally Tuesday through Thursday, and remote work on Mondays and Fridays. The schedule will typically align with standard business hours, although occasional overtime, on-call coverage, or weekend work may be required. This is an initial 3-to-6-month contract with the possibility of extension. The client recently acquired another company, which is scheduled to officially join the organization on November 1, 2026. As part of this transition, approximately 400 to 600 users will require onboarding and ongoing technical support. The Help Desk Technicians will provide additional coverage during the integration while also assisting with day-to-day help desk needs across the organization. The client has also implemented a new AI-powered ServiceNow tool that integrates with Microsoft Teams and allows users to submit help desk requests. These individuals will be expected to quickly learn the platform and use it to support employees throughout the transition. Responsibilities will include providing basic technical troubleshooting and service delivery over the phone, assisting users with proprietary applications, diagnosing hardware and workstation configuration issues, escalating or routing requests to the appropriate support teams, notifying management of critical incidents, and thoroughly documenting all issues and resolutions. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• 1-5 years of experience as a Help Desk Technician
• Experience in a corporate environment
• Experience with ticketing systems
• Knowledge of Microsoft Operating Systems
• Bachelors Degree required
• Experience supporting a financial services client