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AS
Aurelius Solutions
Help Desk Technician / Network Engineer
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Job Description
•IF
YOU DO NOT LIVE IN WISCONSIN/MINNESOTA, PLEASE DO NOT APPLY
•Help Desk Technician - Network Engineer
•Mostly remote but candidates must be willing to travel to client sites on their own as-needed.
POSITION DESCRIPTION
Provide excellent customer end user support in a fast-paced and growing business. Provide support on remote data connectivity and unified communications applications for customers local and across the United States. Work in a team environment and assist the customer users in order to support our business and its goals.
QUALIFICATION, KNOWLEDGE, AND SKILLS
Promote a high level of customer satisfaction by answering incoming calls and providing end user customer technical support 70% Remote work from home and 30% customer site dispatch within Wisconsin/Minnesota area. Advanced network connectivity troubleshooting (VPN, router, switch) Active Directory management of computers and user accounts, including account modification, password resets, and onboarding/disabling of accounts. Provide O365 administration for our MSP customers Advanced computer & server issues/troubleshooting Printing/scanner issues 4+ years of prior experience Experience with Windows Server Operating systems.
REQUIRED.
Experience with RingCentral platform.
REQUIRED.
Experience with VMware and HyperV server environments.
PREFERRED.
Possess strong analytical skills and effective interpersonal and communication skills Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity Ability to work in a fast-paced team environment and work under pressure High level of focus and professionalism Extreme attention to detail Follow direction to the letter Achieve difficult goals in a short time frame
Job Type:
Full-time Pay:
$22.00 - $29.00 per hour
Benefits:
Paid time off Application Question(s):
DEAL BREAKER
Reliably commute to customer sites as needed per week in Wisconsin/Minnesota area. Do you have experience with the RingCentral platform
Experience:
IT help desk tech: 2 years (Required) Willingness to travel: 50% (Required)
Work Location:
Hybrid remote in Eau Claire, WI 54701
Benefits
- Paid Time Off (PTO)
- Dental Insurance