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Prescient Development Incorporated
Helpdesk Engineer
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
HELPDESK ENGINEER
Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient was a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row! We are looking for a dynamic IT Helpdesk / Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer, you will: Provide Level 1 support to multiple clients remotely in a primarily Microsoft environment;Assist with systems administration and projects; andMaintain documentation and knowledge base.
•Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.
•Responsibilities Troubleshoot, maintain, and upgrade hardware and software.
Create and administer new user accounts and groups.
Work closely with Level 2 and Level 3 technicians to gain knowledge of network topology, profiles and tasks within a Windows-based back-end environment.
Monitor the ticket queue and triage tickets as they are submitted; answer queue calls as they come in.
Perform other duties as assigned.