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MCPC Incorporated

Helpdesk Technician

Pay: $55,000/yr

Posted: 07/15/2026

Location: Independence, OH (Hybrid)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/4/2026

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$50,076 / year median in Ohio

-7% projected decline

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Job Description

Helpdesk Technician MCPC - Independence, OH, United States

Position Summary:

MCPC is seeking a motivated and customer-focused End-User Support Specialist to join our team on a contract-to-hire basis. This hybrid role combines remote helpdesk support and on-site desktop support to ensure a seamless and productive technology experience for our clients' end users.

Key Responsibilities:

Provide Tier 1 and Tier 2 technical support via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues across Windows and macOS environments. Deliver hands-on support for desktops, laptops, printers, mobile devices, and peripherals. Support user onboarding and offboarding, including device setup, imaging, and account provisioning. Maintain accurate documentation of support requests and resolutions in the ticketing system. Assist with AV and conference room technology support. Participate in IT projects, deployments, and system upgrades as needed.

Work Schedule:

Hybrid Model (after training period): 3 days on-site at a designated customer location in the Cleveland area 2 days remote (from home or MCPC office)

Qualifications:

2 years of experience in a helpdesk or desktop support role. Proficiency with Windows 10/11, Microsoft 365, and basic networking. Experience with remote support tools (e.g., TeamViewer, SCCM, or similar). Strong communication and interpersonal skills. Ability to manage multiple tasks in a fast-paced environment. A+ or similar certification preferred.

Contract Details:

Duration:

3-6 months contract with goal of full-time hire

Location:

Hybrid (Cleveland, OH area) Salary Range $50,000 - $60,000

Posted:

Wednesday, July 15, 2026 Job # 446