Information Systems Support Specialist

Information Systems Support Specialist Dripping Springs, TX Job Details $60,000 a year 2 days ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications Wireless networking Windows Remote access software macOS Technical Proficiency Network security

VPN Full Job Description Information Systems Support Specialist Salary:

$60,000 per year

Location:

12495 Silver Creek Rd, Dripping Springs, TX 78620

Work Schedule:

Hybrid (4 days in-office / 1 day remote upon completion of initial training) The Opportunity Are you ready to elevate your technical expertise and customer service philosophy? Join a progressive, forward-thinking support and implementation team that leverages cutting-edge SaaS applications to solve complex problems. Our tech stack includes Google Workspace, Salesforce, Workday, and other premier cloud services. We are seeking career-oriented professionals looking for a long-term home to grow their skills, income, and experience. We are located in Dripping Springs, in our 50,000+ square-foot home office campus spanning 125+ acres in the Texas Hill Country.

Key Responsibilities Technical Support:

Provide comprehensive hardware, software, and network support to end-users in a high-volume help desk or PC repair environment.

Troubleshooting:

Resolve complex issues across Windows 11, macOS, Android, and iOS platforms.

Infrastructure:

Maintain and troubleshoot printers, wireless routers, network security protocols, and VPNs.

Communication:

Deliver exceptional "white-glove" service through clear, effective communication via email, ticketing systems, phone, and remote desktop solutions.

Collaboration:

Work effectively within a team-oriented environment, following directives while maintaining the initiative to work independently.

Qualifications Experience:

3+ years of proven success supporting end-users in a call center, help desk, or technical repair environment.

Software Proficiency:

Advanced troubleshooting skills in Windows, macOS, and mobile OS (iOS/Android).

Network Fundamentals:

Strong understanding of VPNs, wireless networking, and security best practices.

Tools:

Experience with remote desktop solutions

Soft Skills:

Exceptional work ethic, strong multi-tasking abilities, and a "customer-first" mentality.

Benefits & Perks Health & Wellness:

Comprehensive medical, dental, and vision insurance.

Financial Future:

401(k) with employer matching.

Work-Life Balance:

Paid Time Off (Vacation & Sick Leave).

Support Systems:

Employee Assistance Program (EAP) and active Employee Resource Groups (ERGs).

Growth:

Career development pathways and ongoing technical training. About HHS Founded in 1975 as Hospital Housekeeping Systems, HHS is a private, family-owned business dedicated to its team members and quality-driven service. Today, we provide facility management, food services, and housekeeping to nearly 1,000 customers across six diverse industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that our organization has countless future leaders waiting for their next opportunity. Note to

Applicants:

Veterans and candidates with military experience are highly encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. App-CORP