Information Technology Support Specialist

Information Technology Support Specialist at StaffSource Information Technology Support Specialist at StaffSource in FRANKLIN, Tennessee Posted in 1 day ago.

Type:

full-time

Job Description:

Job Summary The Endpoint Administrator I is responsible for supporting and improving end-user technology systems. This role focuses on Tier 1 technical support, endpoint device management, and participation in endpoint-level projects that enhance systems, security, networking, and application reliability. This position requires a self-motivated individual who can work independently with minimal supervision, demonstrate professionalism, and deliver high-quality results. Strong written and verbal communication skills are essential. This role follows a hybrid work schedule consisting of three in-office days and two remote days per week. During the initial 60-day training period , work will be fully on-site unless otherwise approved by the manager to support onboarding and knowledge transfer. Essential Functions Ticketing System Support Triage, resolve, or escalate Tier 1 support tickets Maintain accurate documentation within ticketing and workflow systems Identify opportunities to improve efficiency and effectiveness of support processes Break/Fix and Endpoint Support Support all non-infrastructure client endpoints Troubleshoot and repair computers, printers, phones, cameras, IoT devices, and applications Perform hardware and software installations, upgrades, and replacements Mobile Device Management (MDM) Manage endpoint configurations using centralized management platforms Maintain application catalogs and manage software licensing Endpoint Projects Participate in assigned endpoint-level projects Assist with initiatives to improve performance, security, and user experience Non-Essential Functions Perform other duties as assigned Requirements Education Associate degree and/or certifications in Computer Information Systems or a related field preferred Relevant technical certifications preferred Experience Two years of endpoint or technical support experience preferred Customer support or help desk experience Ability to troubleshoot endpoint-level technical issues Working knowledge of Windows, macOS, iOS, and Android operating systems Familiarity with printing systems, TCP/IP, VoIP, and cloud computing concepts Experience with ticketing systems and centralized device management tools Knowledge of desktop phones, mobile devices, and printers Experience installing, configuring, and troubleshooting applications Exposure to cloud platforms and services Familiarity with DevOps principles and automation concepts Scripting experience (Bash, Zsh, PowerShell, or Python preferred) Working knowledge of CSS, HTML, XML, and JSON Experience with endpoint management and device provisioning tools Knowledge, Skills, and Abilities Ability to manage support tickets and projects independently with efficiency and accountability Strong problem-solving and analytical skills Excellent written and verbal communication skills Effective time management and organizational skills High level of integrity, professionalism, and attention to detail Strong customer service mindset

Working Conditions & Environment Travel:

Occasional Nights, Weekends, Holidays:

As needed in the event of critical system issues or emergencies Full-Time Benefits Medical, dental, and vision insurance Health Savings Account with employer contribution Flexible Spending Accounts Employer-paid short-term and long-term disability insurance Employee Assistance Program (EAP) Generous Paid Time Off (PTO) Paid holidays Retirement plan with employer match Group life insurance Legal and identity protection services