Information Technology Support Specialist - TS/SCI w/Poly Responsibilities for this

Position Location:

USA MD Annapolis JunctionFull Part/Time:

Full time

Job Req:

RQ223497

Type of Requisition:

RegularClearance Level Must Currently Possess:

Top Secret SCI + PolygraphClearance Level Must Be Able to

Obtain:

Top Secret SCI +

PolygraphPublic Trust/Other Required:

NoneJob Family:

Technical Support ServicesJob Qualifications:

Skills:

Help Desk Software, Remote Support, Technical IssuesCertifications:

NoneExperience:

5 + years of related experience

US Citizenship Required:

YesJob Description:

HELP DESK TECHNICIAN

IVAdvance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL

IMPACTCore Responsibilities Respond to user inquiries via phone, email, chat, or ticketing systems. Log and track support requests using help desk ticketing system. Diagnose and resolve basic technical issues related to hardware, software, and network connectivity. Provide step-by-step guidance to users for troubleshooting common problems. Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system. Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.

Technical Support Tasks Install, configure, and update software on user devices. Assist with password resets, account lockouts, and access issues. Support basic printer, scanner, and peripheral troubleshooting. Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories). Documentation & Reporting Document and report solutions and procedures for recurring issues for leadership review. Maintain and report accurate records/tickets of support interactions and resolutions. Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions. Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken. Customer Service & Communication Maintain a professional and empathetic tone when dealing with users and co-workers. Communicate technical information clearly to non-technical users. Document and reply provide updates on ticket status and possible resolutions. Actively participate in team environment assisting co-workers when needed.

Compliance & Security Ensure adnce to all IT and departmental policies and procedures. Report potential security incidents or breaches to appropriate teams or team leaders

WHAT YOU'LL NEED TO

SUCCEEDBring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:

Education:

Associates of Arts/Associates of Science Experience:

5+ years of related experience

Required Technical Skills:

Installs, modifies, and repairs computer hardware and software using remote access tools

Security Clearance Level:

TS/SCI w/

Poly Required Skills and Abilities:

Maintains current knowledge of relevant technology as assigned

Location:

On-Site in

Annapolis Junction, MD US Citizenship Required Required:

CompTIA Security+ certification is required within 3 months of start date

GDIT IS YOUR

PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community:

Award-winning culture of innovation and a military-friendly workplace

OWN YOUR

OPPORTUNITYExplore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.#GREENWAYThe likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

OnsiteWork Location:

USA MD Annapolis JunctionAdditional Work Locations:

Total Rewards at

GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks w possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About our

Work:

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected VeteransPI285590729