IT/Data Specialist (Full-time, salaried, exempt position)

GENERAL DESCRIPTION

The IT and Data Analyst is responsible for maintaining Centre Helps' technology infrastructure and turning program and organizational data into actionable insight. This is a hybrid role combining critical hands-on IT support and systems administration with data analysis supporting grant reporting, program evaluation, and organizational decision-making. This position plays a key role in supporting cybersecurity compliance and data integrity across Centre Helps' programs, including the 988 crisis hotline. We are growing and are looking for team members who can support that growth. We are looking for someone who can bring positive energy to their work and who wants to join a team of non-judgmental, supportive, and fun staff who are dedicated to helping others. At Centre Helps we value empathy, empowerment, and commitment. We cultivate a strong organizational culture of trust, support, and partnership which leads to a stronger, safer, and more dynamic workplace and community for all. IT/Data Specialist must possess excellent written and verbal communication skills, strong organizational skills and the ability to pay attention to detail. Ability to manage multiple projects simultaneously is critical. Flexible scheduling; some evening and weekend work required. 35 hour work week. We value diversity and inclusion, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, age, national origin, disability, or criminal record.

REQUIREMENTS

• Bachelor's degree in Information Technology, Computer Science, Data Analytics, or related field, or equivalent combination of education and experience
• 3-5 years experience in IT support and/or data analysis; nonprofit or human services setting a plus
• Proficiency with data tools (e.g., Excel, Google Data Studio)
• Working knowledge of network administration, cybersecurity basics, and common office software/systems
• Experience with a CRM, case management, or client database system a plus
• Strong written and verbal communication skills; ability to translate technical/data concepts for non-technical staff
• High degree of discretion with sensitive client and organizational data
• Ability to work independently and manage multiple priorities

KEY RESPONSIBILITIES IT

/ Systems (~50%)

• Provide day-to-day technical support to staff (hardware, software, network, phone systems)
• Maintain and troubleshoot agency computers, servers, and office technology
• Manage user accounts, permissions, and access across agency systems
• Support cybersecurity compliance efforts, including monitoring, basic incident response, and coordination with any external IT/security vendors
• Maintain data backup and disaster recovery processes
• Evaluate and recommend new hardware/software as needs arise
• Maintain relationships with external IT vendors/contractors as needed
• Support the 988 hotline's technology needs (phone/text/chat platforms, uptime, troubleshooting) Data Analysis (~50%)
• Collect, clean, and maintain program and outcomes data across Centre Helps programs
• Build and maintain dashboards/reports for internal use and board reporting
• Support grant reporting by compiling required data and metrics for funders
• Assist with data components of grant proposals (e.g., Centre County-specific need data, program outcome data)
• Analyze trends in program utilization (e.g., hotline call volume, case management outcomes) to support program and budget planning
• Ensure data collection practices are consistent, accurate, and compliant with funder and privacy requirements Benefits Health and Vision Insurance Retirement plan with employer match Generous PTO and holiday time Annual Retention Bonus Monthly Self-Care Stipend Opportunities for skill development and growth within a community-focused nonprofit About Us Since 1971, Centre Helps has been a vital support system in Centre County, providing uninterrupted 24/7 hotline services.

Originally focused on alcohol and drug intervention, our scope has expanded to include emotional support, crisis intervention, and basic needs assistance, along with information and referrals to community resources. We also handle suicide and crisis calls as part of the 988 Suicide & Crisis Lifeline. We are committed to delivering unbiased, non-judgmental support, and empowering individuals by validating their feelings and enhancing their interpersonal skills. At Centre Helps our core values are empathy, empowerment, respect, commitment, and community. We strive to embody these values in all interactions. Interested candidates should submit and resume and cover letter.

Job Type:

Full-time Pay:

From $70,000.00 per year

Benefits:

401(k) matching Flexible schedule Health insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply Ability to

Relocate:

State College, PA 16801: Relocate before starting work (Preferred)

Work Location:

In person