IT Field Support Technician(Level Three) -Charleston/ Summerville, SC Area Intermedia Group Inc - 4.0 Charleston, SC Job Details Full-time $70,000 - $80,000 a year 17 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Professional development assistance Flexible schedule Qualifications Customer communication Network infrastructure Driver's License Bachelor's degree Attention to detail Computer hardware Desktop administration Full Job Description IT Field Support Technician (Level Three)) Summerville, SC area Intermedia Group Inc., Pennsylvania, USA Intermedia Group Inc. has an

IMMEDIATE NEED

to identify and hire an

IT FIELD SUPPORT TECHNICIAN

(LEVEL TWO 5 + years) with Dental Technology Required

FULL JOB DESCRIPTION

Intermedia Group Inc., is a national Full-Service Technology Support Firm. We are seeking a full-time IT Support Technician with 5 or more years of experience that is devoted to all aspects of help desk, troubleshooting, computer network, workstation, server, and auxiliary device support and maintenance. The IT Support Technician should be skilled to deal directly with the user, offering advice, training, solutions, and guidance. This role will work on-site at various customer locations as needed, as well as work from your home the remainder of the week. The ideal candidate must be comfortable working in a fast-paced environment with multiple deadlines. They will be highly attentive to detail, have strong communication and documentation skills, and have the ability to multitask and prioritize assigned tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide on-site customer support and installations. Provide remote customer support. Perform duties including installation of ethernet wiring as needed. Software/Hardware troubleshooting. Interface with third-party software vendors with more compacted issues. Answering customer questions and resolving issues. Perform ongoing analysis of local computing environment Makes recommendations for technology or process improvements. Update orders and assignments according to established procedures. Support and work in a multi-user and multi-client environment on different platforms PC and network maintenance, and troubleshooting. Knowledge of Windows Server 2008-2021 and Windows XP - Windows 10 Virtualization & Backup Software including but not limited to VMWare & Veeam Interact with and monitor the activities of external third-party information technology vendors.

QUALIFICATIONS AND REQUIREMENTS

Bachelor's Degree is preferred. Minimum 3 years of experience working with a company that is a Managed Service Provider. Written communication skills are a must as all staff is responsible for a thorough documentation of services performed and client interactions Must have a strong commitment to providing quality customer service Must be punctual, detail-oriented, and professional at all times Must be a self-motivator with a desire to succeed. Must have a valid driver's license and reliable transportation. Ability to travel to customer company sites for IT support. Must pass a criminal background check and a laboratory drug screen and provide a minimum of two professional references

Job Type :

Full-Time Schedule:

Monday-Friday PAY:

Compensation is based on experience.

BENEFITS

401K, Medical, Dental, Vision, Hybrid work space, PTO, Travel Reimbursement About Intermedia Group Inc.: Intermedia Group Inc. is a full-service technology company that offers products and services to support businesses throughout the United States. We have experienced staff that can help every business adopt new ways to solve their day-to-day technological challenges. By providing good, solid advice and recommending proactive technology solutions, Intermedia Group Inc. (IGI) helps business executives navigate difficult technology choices and understand how outsourcing technology needs can enable them to boost their companies' productivity, increase their efficiency and provide a higher return on investment. We offer our customers the following full range of managed services: Cloud Hosting, Cloud Deployment & Custom Hosting Services, Systems Support, Intranet, Extranet, Internet & iOS App Development, Network Design, Installation &Management, New Equipment Configuration & Installation.

Job Type:

Full-time Pay:

$70,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Paid time off Professional development assistance Vision insurance

Experience:

IT:

5 years (Required)

Work Location:

Hybrid remote in Charleston, SC 29401