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Intraframe US
IT Help Desk Support Specialist
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Job Description
IT Help Desk Support Specialist Intraframe US Memphis, TN Job Details Full-time $35,500
- $60,000 a year 21 hours ago Qualifications Customer communication English Driver's License IT department experience
Full Job Description Roles & Responsibilities:
- Serve in the capacity as a Help Desk Support Specialist in our frontline IT operations teams.
- Configuration, enrollment and physical deployment of end-user workstations at various customer sites.
- Diagnose and troubleshoot a wide range of hardware and software related issues on end-user workstations and mobile devices.
- Day-to-day administrative tasks in Microsoft 365, including but not limited to user onboarding assistance, password resets, group assignments, license delegations etc.
Skills & Experience:
- Hands-on administrative experience in the greater M365 ecosystem.
- Experience with Microsoft Entra (Azure).
- Strong troubleshooting skills within Windows 10/11 and MacOS/iOS.
- Fundamental knowledge of the OSI model and overall network administration. Basic knowledge and troubleshooting skills of various network protocols such as ARP, IP, DNS and DHCP.
- Impeccable communication skills (both written and verbal / internal and client-facing).
- Extremely detail oriented personality and diligent with assigned tasks.
- Ability to work independently and under pressure / self-starter.
Minimum Eligibility:
- 1-3 years of IT operations experience in a business environment.
- Fluent in English
- Active driver's license and reliable means of transportation
- Must reside within or near the greater Memphis area. Any applicants that do not live within a commutable distance to Memphis (based on their resume location submission) will be automatically rejected.
- Eligible to work in the United States
- Entry level certification such as CompTIA A+/ A+ Net / ITF+ / Microsoft MCAF strongly preferred.
Pay:
$35,500.00- $60,000.