IT Help Desk Technician

IT Help Desk Technician Lakeland, FL Job Details Full-time $18 - $22 an hour 4 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Knowledge management Customer communication Teamwork Handling customer inquiries Equipment installation Mid-level Client relationship development Attention to detail Computer hardware Problem-solving CompTIA Network+ Hardware support Microsoft 365 support 4 years Cross-functional collaboration Escalation handling Developing technical user guides CompTIA A+ Full Job Description Do you want to work for an exciting TRUE Managed IT Solutions Provider. We have been specializing in Enterprise-Level IT Solutions for over 9 years in Florida. Digital Boardwalk is a different kind of company. It's a place where talented people can experience an entrepreneurial culture and the energy it fosters. They are empowered to do things their way, with the resources to help make it happen and a share of the rewards when they succeed. We are HIRING full time team members to help us meet our growing demand. •Please Read Before Applying• Our recruiter and hiring manager works remotely. Do not visit our office in person or call requesting to speak with someone about the position. Walk-ins are not accepted, and any résumés dropped off at our office will not be reviewed. If we are interested in your application, we will contact you to schedule an interview.

Benefits:

Comprehensive Medical, Dental, Vision, and Retirement Benefits A collaborative, high-performing, and fun team environment The opportunity to contribute to a rapidly growing company and be part of its success story What you will do: Ability to follow schedules while accurately documenting actions, time spent, and outstanding tasks in accordance with standard operating procedures Build and maintain our knowledge base with technical information, procedures, reference materials, and user guides Diagnose and resolve technical issues in compliance with operational objectives and standard operating procedures Respond to client support requests promptly with clear communication and attention to detail Escalate issues outside your expertise quickly to ensure timely resolution Implement permanent solutions to prevent recurring issues Conduct routine client visits to strengthen relationships and complete assigned tasks Advise clients on best practices and help align them with industry standards Collaborate with other teams to provide requested information and assistance Participate in an on-call rotation to handle after-hours alerts and support requests What we are looking for: A genuine passion for technology and continuous learning

Experience:

3+ years in customer service delivering professional, courteous support 4+ years of technical experience installing and servicing computer equipment in MSP environment

Certifications:

CompTIA A+ (or equivalent hardware experience) CompTIA Network+ (or equivalent networking experience) Required• Microsoft 365

Certified:

Administrator Expert (or equivalent experience managing Office 365 and Microsoft products)

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Lakeland, FL 33807