IT Help Desk Technician

•Wauwatosa Ditch the Corporate BS. Join a Team That Actually Likes Tech. Are you a tech-savvy problem solver who's tired of being just another number in a massive corporate IT department? Do you want to work somewhere where your ideas matter, you can actually talk to the people making decisions, and having a good attitude is just as important as having good technical skills? At BCS IS|IT, we provide IT solutions and support for small and medium-sized businesses throughout Southeast Wisconsin. We're a tight-knit team that values quality, responsiveness, teamwork, and—most importantly—zero ego. We have a strict "no a

•hole" policy. If you're a great technician with a great attitude, you'll fit right in.

The Role:

What You'll Be Doing We're looking for a personable, motivated IT Help Desk Technician with at least 2 years of Help Desk or Desktop Support experience who wants to continue building their career. This is a hybrid position based out of our Wauwatosa, WI office, working Monday through Friday, 8:00 AM-5:00 PM, with some days working remotely. You'll be part of our technical support team, helping BCS clients and internal team members solve everyday technology problems while learning and growing alongside experienced IT professionals.

Your Responsibilities Solve Problems:

Diagnose and resolve hardware, software, and networking issues using targeted questions, troubleshooting techniques, and remote support tools.

Support Our Clients:

Provide friendly, professional technical support to users who may not speak "IT." You should be able to explain technical concepts clearly without making people feel like they're asking a stupid question.

Guide & Educate:

Walk users through step-by-step solutions when appropriate or take control remotely to troubleshoot and resolve issues on their behalf. Master the

Stack:

Troubleshoot and support Microsoft 365, Windows operating systems, printers, scanners, monitors, peripherals, and common business applications.

Work Tickets:

Accurately document troubleshooting steps, communications, resolutions, and other important information in our ticketing system. Know When to

Escalate:

Work independently when you can, but know when an issue needs to be escalated to a senior technician or another member of the team.

Document & Improve:

When you encounter an issue that doesn't have a documented solution, help create the documentation or Standard Operating Procedure (SOP) so the next technician doesn't have to reinvent the wheel.

Collaborate:

Work closely with the rest of the BCS team to solve problems, share knowledge, and provide a consistent experience for our clients.

Keep Learning:

Technology changes constantly. We expect our technicians to be curious, willing to learn, and interested in expanding their technical skill set. What You Bring to the

Table Experience:

2+ years of Help Desk, Desktop Support, or similar IT experience.

Technical Skills:

Working knowledge of Windows operating systems, Microsoft 365, basic networking, printers/peripherals, and common business applications.

Troubleshooting Ability:

You enjoy figuring out why something isn't working instead of immediately saying, "I don't know."

Communication Skills:

You're personable, patient, and able to communicate effectively with both technical and non-technical people.

Customer Service:

You understand that good IT support isn't just about fixing the technology—it's about taking care of the person who needs help.

Team Player:

No egos. No "that's not my job." We're a team, and we help each other.

Growth Mindset:

You're not looking for a dead-end Help Desk job. You want to develop your skills, take on more responsibility, and build a career in IT.

Professionalism:

You can work independently when you're remote and stay productive without someone looking over your shoulder. Why BCS IS|IT? We're not trying to build another giant corporate IT department. We're building a team of people who actually enjoy working together and solving problems. What We Offer Competitive Pay & Benefits Health, Dental & Vision Insurance 401(k) with Company Matching Health Savings Account (HSA) Paid Time Off Hybrid Work Environment Training & Professional Development A Casual, Flexible Work Environment The Opportunity to Work With a Variety of Technologies and Businesses Growth Potential At BCS IS|IT, we believe in promoting from within. If you come in as a Help Desk Technician and demonstrate the skills, attitude, and desire to grow, there are opportunities to take on additional responsibilities and advance within the company. We don't expect you to know everything on day one. We expect you to be willing to learn. Schedule Monday-Friday | 8:00 AM-5:00

PM Job Type:

Full-time Location:

Wauwatosa, WI

•

Hybrid Work Location:

Hybrid

•Wauwatosa office and remote The Bottom Line If you're looking for a place where you can learn, solve problems, work with good people, and actually enjoy coming to work, we'd like to hear from you. If you're looking for a place to hide behind a ticket queue, collect a paycheck, and say "that's not my problem" all day... We're probably not the place for you.

Pay:

$20.00

•$26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Paid time off Retirement plan

Work Location:

Hybrid remote in Wauwatosa, WI 53222