What you will be doing:

Provide technical support to our ~50-person team via video, chat, or in-person, and own the IT ticket queue from intake through resolution. Configure new hardware and software and assist in implementing new systems. Manage the full user account lifecycle, including onboarding, offboarding, license assignment, and periodic access reviews. Administer and maintain critical systems including Microsoft Entra, Intune, Exchange, Defender, and Zoom. Perform daily/weekly/monthly system monitoring and health checks, including patch and vulnerability management, ensuring the availability and integrity of IT resources. Monitor proactively for security issues and respond to alerts to safeguard company data and infrastructure. Maintain technical documentation in Confluence, including system configurations, knowledgebase articles, and IT policies. Coordinate asset inventory, including procurement, enrollment, and secure disposal. Assist with the company's security awareness training program, including phishing simulations and completion tracking. Train end-users in IT best practices, security awareness, and effective system usage.

What you need:

Bachelor's degree in IT or equivalent experience plus certifications. 2+ years of experience in IT support or administration with a focus on Azure/Entra, Defender, Intune, Microsoft 365, Zoom, and security tools. Experience working in a Microsoft cloud environment is required. Hands-on experience with cybersecurity tools (endpoint protection, email security, IAM). Basic scripting ability (PowerShell, Microsoft Graph) for automating routine admin tasks. Experience documenting processes and building knowledgebases. Strong problem-solving and communication skills. Ability to work independently and collaboratively as part of a small IT team. Able to travel twice yearly for company-wide meetings (location varies).

What we offer:

Competitive salary Access to vision and dental benefits 401K Paid life insurance Sponsored education/training Amazing work-life balance

Job Type:

Full-time Pay:

$65,000.00 - $70,000.00 per year

Benefits:

401(k) matching Dental insurance Life insurance Paid time off Professional development assistance Vision insurance

Compensation Package:

Bonus opportunities Application Question(s): Do you have hands-on experience with PowerShell scripting?

Experience:

Microsoft Entra, Intune, and Exchange:

2 years (Required)

Language:

English (Required) Ability to

Commute:

Westport, CT 06880 (Required)

Work Location:

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