Strategic Staffing Solutions Apply Now IT Service Desk Analyst Detroit, MI, US

• Posted 24 days ago

• Updated 5 minutes ago Contract W2 On-site USD22 - USD23/hr Strategic Staffing Solutions Fitment Dice Job Match Score™ To see how well you match this job, please log in or create an account . Once logged in, be sure to complete your profile to get the most accurate match score. Job Details Skills IT Service Desk Analyst IT Service Desk Analyst Summary

STRATEGIC STAFFING SOLUTIONS

(S3)

HAS AN OPENING!

IT Service Desk Analyst Detroit, MI Onsite downtown 12+ Months with opportunity to extend W2 contract role

Pay Rate:

$22-$23/HR Role Summary Service Desk Analyst Provide first-level contact and incident resolution for all users with all issues. Uses advanced troubleshooting skills. Review knowledgebase articles ensuring accuracy of content. Provide accurate and timely logging of incidents and resolution. Meet or exceed performance goals. Escalate problems as appropriate following Service Desk procedures. Approve escalation requests via chat to ensure FCR metric goals are met. VIP Call Handling. Mentoring of new and developing agents. Provide next level troubleshooting/guidance to team. Deskside support/Concierge service. Review knowledgebase articles ensuring accuracy of content. Provide first-level contact and incident resolution for all users. Provide accurate and timely logging of incidents and resolution. Escalate problems as appropriate following Service Desk procedures.

• Beware of scams. S3 never asks for money during its onboarding process Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

sssmi

Position Id:

JOB-247923

Posted 24 days ago Company Info About Strategic Staffing Solutions Strategic Staffing Solutions (S 3 ) is a woman-owned, global IT consulting and business services corporation that delivers staff augmentation, managed services, total workforce management programs and direct hire recruiting with industry expertise in financial services, energy and utilities, oil, healthcare and insurance, telecommunications and retail distribution. S 3 's Consultants are placed with Customers through the U.S., Europe and the Americas. Founded in Detroit, MI in 1990, S 3 has reported consistent growth and profit every year and carries zero debt. S3 Diversity Statistics S3 has a 50/50 split among male/female employees; 60% of S3 employees identify as non-white; S3 s leadership team are 50% women; S3 currently employs 73% military veterans, military spouses and military affiliates. Staffing Industry Analysts CCWP Charter Partner S3 is the only charter partner for Staffing Industry Analysts Certified Contingent Workforce Professional (CCWP) program- a one-of-a-kind accreditation program designed for all professionals managing corporate contingent staffing. Go to company profile Create job alert Never miss an opportunity! Create an alert based on the job you applied for. Create alert Similar Jobs Strategic Staffing Solutions System Tester & Trainer Detroit, Michigan

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