Job Title :

IT Specialist Department :

Information Technology Location :

Joplin MO Job Summary:

Tri-State Motor Transit is seeking a motivated, curious, detailed, and diligent IT Specialist to join our Infrastructure team in serving our company's users and supporting its goals to stay nimble in the fast-moving world of technology. This role is ideal for someone who enjoys solving real-world problems, collaborating with others, learning new technologies, and seeing ideas and projects come to life that make a meaningful impact on our productivity, quality of work-life and day-to-day duties. A successful candidate is personable, reliable, works well independently and in a variable-paced team environment, is organized, can interact with staff from various levels of the organization to ensure business and technology requirements are met, and has good multi-tasking abilities. Every project presents a new challenge, making this an excellent opportunity to expand your technical skills while working across a diverse technology stack. Success in this role requires initiative, strong problem-solving abilities, and the ability to work effectively with limited supervision. We're looking for someone who actively identifies opportunities for improvement, collaborates with users to understand their needs, and takes ownership of delivering practical, high-impact solutions. Key Accountabilities (Essential Functions): Assisting users with Day-to-Day IT issues on-site Providing Excellent Service & Attention to Detail in all work Assisting the IT Team with remote calls and incoming tickets from all locations with a focus on your physical office Keeping Track of IT-related inventory and submitting regular supply orders, as well as the deliveries of IT assets, both hardware and software Troubleshooting Hardware and Software in a Windows Environment Participating in Weekly Server Maintenance Utilizing Remote Applications to assist users working from home Being Flexible should emergency or physical needs arise and be On-Call with the rest of your team Responsible for effectively communicating with your team about issues that arise and keeping good documentation on Solutions or Ticket Closures Facilitate & Participate in Cross-Training as Needed Keeping Management, Team, and End-Users informed of any changes or developments in ongoing projects Manage Projects & Project Work as assigned Assist the On-Site Staff with Android Tablets and Mobile Device Management (MDM) Other General IT Infrastructure Duties as necessary

Assigned Work Region:

In-office in Joplin, MO, with opportunity for a flexible hybrid schedule. Require some travel to our outside terminals for work related functions.

General Requirements:

Education:

A High School Diploma/GED (Associates Degree in Computer Science or Equivalent is a Plus). Other combinations of experience and education that meet the minimum qualifications may be substituted.

Knowledge:

• Completed Course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• General Knowledge of VMWare and Virtual Machines is a Plus
• Understanding Active Directory & Group Policy
• Understanding General Computer & Server Network, Architecture, and Storage System Mapping
• Understanding On-Premise Service Delivery in a Non-Cloud Environment
• (Optional): Knowledge of Access Control Systems & Security Camera Systems are a plus, but not required.

Experience & Skills:

Two years of Experience and Skills in the following

• Microsoft Office Installation, Maintenance, and Troubleshooting
• General Software Installation, Staging, Imaging, and Troubleshooting
• Customer Service or User Experience
• General Cybersecurity Training or Security Practices
• A Ticketing System, such as NOVA/STAR, Jira, ServiceDesk, or Footprints
• Building, Repairing, Hardware Replacements and Imaging on all computer form factors (ATX, micro-ATX, laptop, tablet PCs)

Security Clearance:

M ust be a U.S. citizen and eligible to obtain and maintain U.S. Department of Defense (DoD)

Secret Clearance Physical Abilities Required:

Sitting

• Constantly, can use standing desk if needed Standing
• Occasionally Walking
• Occasionally Lifting
• Seldom Carrying
• Seldom Pushing/Pulling
• Seldom Climbing
• None Twisting
• Seldom Reaching
• Occasionally Handling
• Occasionally Rotation
• Occasionally Manual Dexterity
• Constantly Use of Video Display Terminal
• Constantly Use of Telephone
• Constantly Verbal Communication
• Constantly Ability to Travel
• Some travel may be required

EOE/M/F/D/V

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person