Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
MS
Memphis Shelby County Schools
IT Support Associate
Career Insights for Technical Support Engineer / Analyst
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Tennessee data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$52,149 / year median in Tennessee
+11% projected growth
Job Description
Purpose and Scope
Master's Degree= 2 years plus required years of experience. Where Master's degrees are required, years for Bachelor's Degrees must be included.
SUMMARY DESCRIPTION
Delivers first level software and hardware support to end users. Diagnoses and resolves problems using documented procedures. Responds to routine calls for service and assistance. Provides phone support, accesses systems remotely or visits sites as required. Essential Job Functions This position description is not intended to be an exhaustive list of all duties, knowledge or abilities associated with this classification, but is intended to accurately reflect the primary job elements. Delivers first level software and hardware support to end users in schools and central offices. Diagnoses and resolves problems using documented procedures and checklists. Provides support for Microsoft Operating Systems - Server andOS 7, OS
8 or OS 10. Performs desktop and laptop repairs in-shop and on-site. Re-installs systems manually and remotely. Installs drivers for all Operating Systems on-site and remotely. Connects computer to appropriate printer(s) locally and through the server. Images new and refurbished computers with the Operating System and appropriate software like MS Office, APECS etc. Performs virus removal by appropriate methods and live CDs. Runs cable wiring from panel to wall and builds patch for CAT 5. Installs wired and wireless networking, firewalls and security. Assists in the resolution of application, hardware and software problems Escalates problems to a higher level technical support personnel when necessary. Enters calls and work into appropriate tracking system. Performs other duties as assigned Minimum QualificationsMINIMUM QUALIFICATIONS
: Bachelor's Degree in Computer Technology, Information Systems Management or related field or Associate's Degree in Computer Science, Information Systems Management or related field and two (2) years of computer science or equivalent, for a total education/experience of four (4) years. Must be able to travel to school sites and other locations using self provided reliable transportation. (PROOFOF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED
) .Degree Equivalency Formula:
Bachelor's Degree= 4 years plus required years of experience.Master's Degree= 2 years plus required years of experience. Where Master's degrees are required, years for Bachelor's Degrees must be included.