IT Support Field Service Representative

Company Overview:

Adept Technology offers a variety of technology assistance packages for our customers. It's our intention to provide support from start to finish and beyond.

Job Summary:

We are seeking a skilled and customer-focused IT Support Field Service Representative to provide on-site and remote technical support to our clients in Nassau county, travel is required. The ideal candidate will have 5+ years of experience in computer support, troubleshooting hardware/software issues, and a proven ability to communicate effectively with clients to resolve technical challenges.

Key Responsibilities:

• Diagnose and resolve hardware, software, and network issues for clients in a field service capacity.
• Provide on-site and remote technical support, ensuring timely and effective solutions.
• Communicate clearly with clients to understand their technical needs and explain solutions in a user-friendly manner.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Document service activities, including issue resolution and client interactions, in a detailed and accurate manner.
• Collaborate with internal teams to escalate complex issues and ensure client satisfaction.
• Stay updated on emerging technologies and industry best practices.

Qualifications:

• 5+ years of experience in computer support, field service, or a related technical role.
• Exceptional interpersonal and communication skills, with the ability to build rapport with clients.
• Strong troubleshooting skills for hardware, software, and network issues.
• Proficiency in [list specific systems/software, e.g., Windows, macOS, Microsoft Office, or ticketing systems].
• Valid driver's license and ability to travel to client sites as needed. Travel to Nassau county required.

Optional:

Relevant certifications, e.g., CompTIA A+, Network+, or Microsoft Certified Professional.

• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Bachelor Degree in Information Systems or Business preferred
• Our company offers fully paid benefits, paid vacation time, 12 paid holidays and very competitive salary

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Pay:

$65,000.00 - $75,000.00 per year

Benefits:

401(k) matching Health insurance Paid time off Ability to

Commute:

Hauppauge, NY 11788 (Required) Willingness to travel: 50% (Required)

Work Location:

In person