IT Support & Security Specialist Group Savings Organization Westport, CT Job Details Full-time $65,000 - $70,000 a year 2 hours ago Benefits Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Endpoint Security Cloud identity and access management (IAM) Knowledge management Content creation for technical audiences IT user and group management Zoom English Microsoft Exchange Public Cloud Endpoint Detection and Response (EDR) Email configuration (technical support) Cloud service support Video conferencing software Azure AD Customer service knowledge base Video conferences (communication methods) Online help documentation Technical writing experience within technology Security system management Intune Video conferencing systems operation IT department experience Full Job Description We are seeking a full-time IT Support & Security Specialist with 1+ years of hands-on experience supporting Microsoft Azure/Entra, 365, Zoom, and security tools. Reporting to the CTO, the ideal candidate will provide technical support to end-users, monitor and maintain IT systems, help to ensure the security and reliability of our IT environment, and maintain clear documentation. This is a full-time position based at our Westport, CT office located at 315 Post Road West. Must be onsite Monday through Thursday with remote flexibility on Fridays. Hours are 8:15am to 4:45pm.

What you will be doing:

Provide technical support to our ~50-person team via video, chat, or in-person, and own the IT ticket queue from intake through resolution. Configure new hardware and software and assist in implementing new systems. Manage onboarding, offboarding, license assignment, and periodic access reviews. Administer and maintain critical systems including Microsoft Entra, Intune, Exchange, Defender, and Zoom. Perform daily/weekly/monthly system monitoring and health checks, including patch and vulnerability management, ensuring the availability and integrity of IT resources. Monitor proactively for security issues and respond to alerts to safeguard company data and infrastructure. Maintain technical documentation in Confluence, including system configurations, knowledgebase articles, and IT policies. Maintain our asset inventory. Assist with the company's security awareness training program, including phishing simulations and completion tracking. Train end-users in IT best practices, security awareness, and effective system usage.

What you need:

Bachelor's degree in IT or equivalent experience plus certifications. 1+ years of experience in IT support or administration with a focus on Azure/Entra, Defender, Intune, Microsoft 365, Zoom, and security tools. Experience working in a Microsoft cloud environment is required . Hands-on experience with cybersecurity tools (endpoint protection, email security, IAM). Basic scripting ability (PowerShell, Microsoft Graph) for automating routine admin tasks is preferred. Experience documenting processes and building knowledgebases. Strong problem-solving and communication skills. Ability to work independently and collaboratively as part of a small IT team. Able to travel twice yearly for company-wide meetings (location varies).

What we offer:

Competitive salary Access to vision and dental benefits IT Support & Security Specialist 401K with match Generous PTO Sponsored education/training Amazing work-life balance

Pay:

$65,000.00 - $70,000.00 per year

Benefits:

401(k) matching Dental insurance Life insurance Paid time off Vision insurance

Experience:

IT systems administration: 1 year (Required) cybersecurity support: 1 year (Required) Microsoft 365 (Entra, Exchange, Defender, Intune)support: 1 year (Required)

Language:

English (Required)

Location:

Westport, CT 06880 (Required) Shift availability: Day Shift (Required)

Work Location:

In person