Company Overview Shah Corporation has been a dedicated developer of Point of Sale (POS) systems tailored for dry cleaners since 1999. We specialize in creating, selling, and supporting innovative solutions that streamline operations for dry cleaning businesses worldwide. IT Support Specialist Position Overview Provide technical support and maintain IT infrastructure for customers, including software,hardware, networking equipment, and related systems.

Primary Responsibilities Customer Support:

Respond promptly to customer inquiries via phone and email; troubleshoot issues and providetimely resolutions

Software Support:

Install, configure, and provide technical support for company software running on customercomputers

Hardware Management:

Troubleshoot, repair, and maintain customer hardware including computers, printers,scanners, credit card readers, and other devices

Network Management:

Monitor, configure, and maintain customer firewalls and network equipment to ensuresecurity and uptime

Ticket Management:

Create and maintain detailed support tickets for each issue, documenting steps taken andresolutions

On-Call Support:

Rotate weekend email support responsibilities on Saturdays to ensure customer coverage. (time off given to offset this) Required Qualifications Associate degree or higher in Information Technology, Computer Science, or related field (or equivalent work experience) Strong troubleshooting and problem-solving skills Excellent communication skills (written and verbal) Customer service mindset and ability to work independently Preferred Qualifications CompTIA A+ certification or equivalent industry certifications Experience with network administration and firewall management Work Location This is an in-office position requiring full-time presence at our office location. Remote work is available on an as-needed basis for situations where it's operationally appropriate.

Pay:

$20.00 - $30.78 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Health savings account Parental leave Retirement plan

Work Location:

In person