IT Support Specialist

IT Support Specialist Resonant Sciences, LLC Dayton, OH Job Details 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Employee onboarding CMMC Stakeholder engagement Data storage Azure Bachelor's degree in information technology Computer Science Wireless networking Customer service Technical documentation Bachelor of Science Laptop (troubleshooting support) Equipment installation Equipment troubleshooting Mid-level Windows Software installation 3 years System maintenance Bachelor's degree NIST standards Computer hardware Task prioritization Decision making Networking hardware installation DoD 8570 Mobile device management SharePoint Technical writing Firewall Management macOS IP networking Linux Network infrastructure management Onboarding process management Network Attached Storage (NAS) Bachelor's degree in computer science Client-server architecture Antivirus software Research & development Communication skills Linux administration Intune Active Directory management Time management Information Technology Full Job Description Resonant Sciences LLC has an immediate opening for an IT Support Specialist to join our Dayton, Ohio team. The position provides an opportunity to join a fast-paced elite team whose primary mission is to support our Nation's War Fighters. The candidate for this position shall be a self-starter who can work independently, unsupervised, and with little guidance. The candidate will have an opportunity to be a member of a world-class team consisting of talented and dedicated engineers, technicians, and professionals who work together to interrupt and challenge the status quo to design and develop state-of-the-art technologies.

DUTIES AND RESPONSIBILITIES

We are seeking a detail-oriented, effective, and experienced IT Support Specialist who will use their expertise to monitor and maintain our IT systems. The selected IT Support Specialist will have responsibility for the following areas: Install, configure, service, repair and maintain information technology systems in both a stand-alone and client-server environment. Participate in technical research and development to enable continuing innovation within the organization and ensure that system hardware, operating systems, and software systems are fully operational. Responsible for media control, virus scanning and hardware and software control. Install and maintain workstation and server hardware, software, and peripheral components, and must have knowledge of operating systems including Windows, Windows Server, Linux and MacOS. Able to make sound decisions, take independent action, analyze problems and provide focused solutions with the ability to effectively communicate information to various audiences both verbally and through written communications. May be required to interact with internal and external customers and other duties as required. Ability to directly support 200+ end-users (including a variety of high-level executives/clients). Proven aptitude to independently research, diagnose, troubleshoot, and resolve a variety of technical issues. Independently Troubleshoot hardware/software/configuration/technical issues (received via issue tracking system, email, phone, or in-person), resolving client satisfaction in an appropriate time frame. Provide installation & configuration support of Wireless Access Points, Switches, Battery Backup Units, Workstations, Mobile Devices (phones / tablets), Local and Network based Printers independently. Proficient in setting up Local and Active Directory based user accounts including Managing Security levels and Principles, as well as Login scripts.

Configure, Administer, Troubleshoot, and Manage:

Network Attached Storage (e.g. Synology), Centrally Managed Anti-Virus Technologies (e.g. Defender), Common network services such as

TCP/IP, DNS, DHCP.

Provide exceptional service while adhering to appropriate response times. Utilize knowledge of common network commands, utilities, ports and protocols. Document configuration additions, changes, and revisions in a timely and thorough manner. Maintain confidentiality, integrity, & security of clients' data by adhering to security standards. Demonstrate flexibility and ability to manage multiple/shifting priorities. Support team with client installation assistance, and client-related projects. Provide education to and knowledge-sharing with colleagues and client end-users. Contribute to team effort by participating in team meetings and sharing technical knowledge. Collaborate and communicate clearly and professionally with internal and external stakeholders including teammates, clients, and 3rd party vendors. Maintain professional and technical knowledge by staying up to date with latest/current/relevant technology related to networking, storage, server and client operating systems, Active Directories, wireless and wired connectivity, and security/intrusion software/hardware. Perform other duties, as assigned.

QUALIFICATIONS

BS/BA in Information Technology, Computer Science, or relevant field. Three or more years' experience in a customer-facing/client-service role within a computer/network support environment required. Must possess or have ability to obtain DoD 8570 compliant certification. Relevant experience supporting technology users on Windows (10/11), O365, SharePoint, Azure and other Microsoft-related technologies. Experience and familiarity in MacOS and Linux support and configuration. Exposure to supporting Azure environments, MS Active Directory (hybrid), MS Intune and similar tools. Experience with Fortinet or firewall and basic network administration preferred. Knowledge of the installation, maintenance, patching and troubleshooting of Windows Server and Windows Desktops/Laptops. Prepare onboarding for new hires by creating user accounts, configuring peripherals and computers, and arranging desk workstations. Experience with and the ability to create/write clear & accurate technical documentation. Professional and customer-oriented, with critical-thinking skills, and the ability to work autonomously as well as part of a team. Excellent time management skills with the ability to prioritize competing requests and systemically manage a number of concurrent responsibilities. Exposure to best practices in IT Security, including familiarity with

NIST / CMMC

aligned processes and frameworks strongly preferred. Experience assisting other support technicians or infrastructure team members preferred. Demonstrated track record of urgency, reliability, and accountability. Exceptional follow-up and interpersonal (oral and written communication) skills.

CITIZENSHIP/SECURITY CLEARANCE

U.S. Citizenship required. Ability to obtain and maintain a Secret security clearance required. Active clearance preferred.

WHAT'S IN IT FOR YOU?

Become part of a high-tech work environment that is highly impactful, exciting, and collaborative. Flexible working environment that enables our employees to balance work and personal life. A comprehensive benefits package that includes medical, dental, vision and prescription benefits with extremely low employee cost share for you and your eligible dependents. A well-funded Health Spending Account with standard account fees paid by Resonant Sciences. 10 Federal Holidays (6 Standard, 4 Floating). A flexible Paid Time Off plan for employees. A generous retirement plan, subject to plan, IRS and ERISA rules.

WHO ARE WE?

Resonant Sciences is a research and development firm with locations all over the United States, focused on developing and transitioning innovative technologies and solutions to developmental and operational platforms. Our areas of expertise include radome and antenna design and fabrication, custom electronic solutions, and RF measurements of materials, antennas, radomes, and subsystems. Our extensive capabilities include design and analysis, production, and ground and flight testing. A career at Resonant Sciences means that you will be involved in the complete development life cycle, seeing your design evolve from development prototype to incorporating mission requirements to technical specifications into a finished product for field testing. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.