IT Support Specialist

IT Support Specialist West Palm Beach, FL Job Details Full-time $60,000 - $70,000 a year 1 day ago Benefits Paid holidays Unlimited paid time off Dental insurance Vision insurance 401(k) matching Qualifications Access control systems Endpoint Security Google Workspace Client onboarding Maintaining an organized workspace Microsoft Outlook 5 years Equipment troubleshooting System maintenance Computer hardware Hardware support Mobile device management Organizational skills Microsoft Teams Senior level Equipment inventory management Escalation handling Communication skills CompTIA A+ Intune 802.11 (Wi-Fi)

Full Job Description Company Overview:

OPTIVATIONS

is a PE-backed, full-service marketplace management firm and one of the largest multi-brand sellers on the Amazon marketplace. Trusted by some of Amazon's most successful brands, the company supports marketplace strategy creation and execution. We are a fact-based, highly analytical firm with a consultative approach to problem-solving, project management, communication, and performance management. Not only does the company provide comprehensive operations leadership, it also offers clients critical thinking and analysis at a level that sets them apart from other competitors within the space.

Position Overview:

The IT Support Specialist will work on-site from our West Palm Beach office and they'll be the go-to person for keeping our systems running smoothly and ensuring our team and clients have what they need to do their work. They'll handle everything from day-to-day support requests to onboarding new users and clients, managing our productivity suite environments, and keeping our office technology organized and well-maintained. Responsibilities (including, but not limited to): Handle admin tasks across internal and third-party systems such as password resets, user provisioning, and permission management Manage user onboarding and offboarding, including orientation and access setup Support client onboarding and offboarding processes Troubleshoot and resolve hardware and connectivity issues (WiFi, login problems, peripherals, etc.) Serve as the first point of contact for IT support requests Escalate complex issues when needed and follow through to resolution Help manage and configure our Microsoft environment including Intune, Teams, Outlook, and related tools Support device management and security policies through Intune Assist with ongoing Microsoft 365 administration and improvements Organize and maintain our server closet Track and manage inventory of tech equipment in the office Help with hardware setup, maintenance, and replacement as needed Requirements Qualifications (including, but not limited to): 5+ years of experience in IT support, helpdesk, or a similar role Hands-on experience with Microsoft 365 administration (Teams, Outlook, Intune) Familiarity with user and permission management across various systems Comfortable troubleshooting common hardware and connectivity issues Strong organizational skills and attention to detail Experience with physical access management (badges, NFC cards, etc.) Clear communication skills for working with both technical and non-technical colleagues

Preferred Qualifications:

Experience with device management and endpoint security (Intune, MDM) Familiarity with onboarding/offboarding workflows and documentation Experience managing IT inventory and equipment tracking Experience with multi-accounting e-commerce software (anti-detect browsers) Experience migrating across productivity suites (Google Workspace to Microsoft 365 or vice versa) Any relevant certifications (CompTIA A+, Microsoft 365, etc.) Benefits

OPTIVATIONS

offers a full range of benefits, including: Annual performance bonus (discretionary, paid based on personal and firm performance) 401(k) program with company match up to 4% of compensation Health, life, disability, vision, and dental insurance coverage Seven paid holidays annually Unlimited paid time off as defined in the company's "Responsible Adult Policy" (subject to certain notice requirements and guidelines) Flexible remote-work and work-from-home policies for eligible positions