IT Support Specialist Colorado Cloud Company Centennial, CO Job Details Full-time $30,000 - $50,000 a year 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Computer operation English Windows Driver's License Driving Malware removal support Operating system security macOS Productivity software Technical Proficiency Mobile devices Full Job Description Colorado Cloud is looking for a customer-focused IT Technician to join our support team. You'll be the first point of contact for our clients — answering support calls, managing incoming tickets, and often heading out for onsite visits. This is an entry point into our company with real potential to grow into a more advanced technical role based on your skills and interest. Responsibilities Drive to and perform a variety of onsite IT operations for our customers Answer inbound support calls and provide friendly, professional customer service Respond to and resolve daily support tickets Review and maintain the ticketing system to keep it organized and up to date Perform onsite client visits as needed, sometimes on short notice Diagnose and resolve basic hardware, software, and network issues Required Qualifications Strong customer service and communication skills (written and verbal) Proficient typing and computer skills, including Microsoft Office Working knowledge of current Windows and macOS operating systems Basic understanding of networking fundamentals Ability to manually identify and remove viruses/malware without relying on third-party removal tools Valid driver's license and a reliable personal vehicle for onsite visits Must reside in Colorado Clear, professional spoken and written English Evening and Weekend availbility Must pass a background check (no felony convictions, DUIs, theft, or violent offenses) Preferred / Nice-to-Have Knowledge DHCP, DNS, TCP/IP, VLANs, and firewalls Newer versions of Windows OS Newer versions of Apple OS Basic understanding of common security vulnerabilities and how systems get compromised Smartphone setup/support and Wi-Fi troubleshooting General understanding of cloud computing concepts Home Office Requirements Reliable computer with a headset/microphone (dual monitors or more recommended) High-speed internet connection Compensation & Benefits Salary Health and dental insurance 401(k) Company-provided laptop and tools Company phone plan Remote flexibility — some work is performed from home

Job Type:

Full-time Pay:

$30,000.00 - $50,000.00 per year

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person