IT Support Specialist

IT Support Specialist Psapfdjfg LLC Los Angeles, CA Job Details Permanent | Full-time $4,500 - $6,300 a month 8 hours ago Benefits Work from home stipend Internet reimbursement Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Cloud identity and access management (IAM) Customer communication Network troubleshooting Mobile device support Wireless networking Windows Cloud-based systems Cloud service support Wireless communication system operation Desktop (troubleshooting support) macOS administration macOS Full Job Description Are you a proactive problem-solver who enjoys making technology seamless for everyone? At Psapfdjfg LLC, we believe that great IT support is more than just fixing hardware—it is about empowering people to do their best work. We are looking for an IT Support Specialist who is as passionate about helping colleagues as they are about mastering new systems. If you want a role where your technical expertise is valued, your professional growth is funded, and your daily contributions keep a cutting-edge team moving forward, you have found your next home. About the Company Psapfdjfg LLC is a premier technology solutions firm dedicated to delivering streamlined digital infrastructure and managed IT services across the USA. We operate at the intersection of efficiency and innovation, helping our clients and internal teams navigate the ever-changing digital landscape. We pride ourselves on an agile work environment where new ideas are welcomed and the status quo is constantly challenged to find better, smoother ways of working. Why Work With Us?

Flexibility That Works:

Choose the environment that suits your lifestyle with our robust remote and hybrid work options.

Continuous Learning:

We stay on the pulse of tech. Benefit from a dedicated annual budget for certifications (such as CompTIA, Azure, or AWS) and technical workshops.

Modern Benefits:

Competitive monthly salary, 401(k) with company match, premium health, dental, and vision insurance, and four weeks of paid time off (PTO).

Top-Tier Tech Stack:

We provide the latest hardware and software tools you need to succeed, plus a monthly home-office stipend for internet and ergonomic upgrades.

A Collaborative Culture:

Join a team that values transparency, inclusivity, and a shared mission to make technology effortless. Key Responsibilities Provide prompt and professional technical assistance for hardware, software, and network-related issues via chat, email, and video. Manage the full lifecycle of IT service requests through our internal ticketing system. Oversee the deployment, configuration, and maintenance of workstations (Windows/macOS), mobile devices, and peripherals. Administer user accounts and permissions within Google Workspace, Microsoft 365, and Active Directory. Troubleshoot connectivity issues involving VPNs, local networks, and cloud-based applications. Support the implementation of cybersecurity protocols, including multi-factor authentication (MFA) and endpoint protection. Create and maintain internal documentation and self-help guides for common technical tasks.

Searched Skills and Requirements Troubleshooting Excellence:

A proven ability to diagnose and resolve issues across Windows, macOS, and mobile operating systems.

Cloud Administration:

Practical experience managing users and security settings in Microsoft 365 or Google Workspace.

Networking Fundamentals:

A solid understanding of TCP/IP, DNS, DHCP, and wireless networking.

Communication Skills:

Exceptional verbal and written ability to explain technical concepts to non-technical team members.

Customer Focus:

A patient, empathetic approach to support that prioritizes the user experience.

Experience:

2-4 years of experience in a help desk, technical support, or desktop engineering role.

Education/Certifications:

Bachelor's degree in IT or a related field preferred; CompTIA A+, Network+, or Security+ certifications are a significant advantage. Ready to become the go-to tech expert at Psapfdjfg LLC? We have kept our application process simple because we value your expertise. Submit your resume today and tell us about the most challenging technical puzzle you have solved. Our hiring team reviews all submissions daily and will contact qualified candidates for a virtual screening within 48 hours. Join Psapfdjfg LLC and help us power the future of technology. .

Pay:

$4,500.00 - $6,300.00 per month

Work Location:

In person