IT Support Specialist I (Help Desk) Heroic Technologies Beaverton, OR Job Details Permanent | Full-time $22 - $28 an hour 18 hours ago Benefits Health insurance Tuition reimbursement Paid time off Qualifications Windows Microsoft Office Computer hardware Desktop (troubleshooting support) IT support macOS Desktop administration CompTIA A+ Full Job Description About Us Heroic Technologies is a managed service provider (MSP) supporting growing professional services firms across the Portland Metro and San Francisco Bay Areas. We're a small team that cares about doing great work, communicating clearly, and helping each other grow. About the Role You'll help our clients by solving everyday IT problems, mostly remotely, with some onsite work. You'll get daily ticket assignments from our Service Coordinator, work alongside experienced technicians, and have clear support when issues need to be escalated. This is a hybrid role based in our Beaverton, OR office.

Our Core Values Own It:

You take responsibility for your tickets from start to finish. If you see a problem, you speak up and help solve it.

Always Be Growing:

You're curious, open to feedback, and excited to keep learning.

Serve First:

Every client interaction is a chance to build trust. You stay patient and kind, and you keep people updated.

Execute With Purpose:

You understand why the work matters: good documentation, accurate time entry, and follow-through keep our clients running. What You'll Do Support end users by phone, email, and remote tools Troubleshoot Windows 11, macOS, Microsoft 365, Office, and common business applications Install and support workstations, printers, wireless access points, and other hardware, remotely and onsite Respond to monitoring alerts through service tickets Work with vendors on internet, printer, and software issues Document your work in ConnectWise Manage and Hudu Assist our System Administrator with server, network, and firewall projects Keep clients updated and escalate issues when needed Take part in an after-hours on-call rotation What You Bring 1+ year of IT support experience, or a two-year degree in a computer-related field CompTIA A+ certification Strong troubleshooting skills and a patient, friendly approach with users Clear written and verbal communication The ability to juggle priorities and shift focus when something urgent comes up Reliable transportation and a cell phone Nice to have: MSP experience, or familiarity with Microsoft 365 admin, Azure, or Hyper-V How You'll Grow We'll support you in earning industry certifications while in this role, and we reimburse exam costs when you pass. Why Heroic Certification exam reimbursement when you pass Birthday day off Supportive team and clear expectations Real growth path in a hands-on MSP environment If you enjoy solving problems and helping people, we'd love to hear from you.

Pay:

$22.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off Application Question(s): This role includes a rotating after-hours on-call schedule. Are you able to take part in an on-call rotation?

Experience:

IT support: 1 year (Required)

License/Certification:

CompTIA A+ (Required) Ability to

Commute:

Beaverton, OR 97008 (Required)

Work Location:

Hybrid remote in Beaverton, OR 97008