IT Support Specialist/Tech Support Engineer

IT Support Specialist/Tech Support Engineer Confidential San Bernardino, CA 92405 Hybrid work $28

• $35 an hour
• Temp-to-hire, Full-time, Contract $28
• $35 an hour
• Temp-to-hire, Full-time, Contract

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Tier 1 / Tier 2 IT Support Specialist Contract-to-Hire | Full-Time Conversion After 6 Months | On-Site & Remote About the Role We are a small but fast-growing IT consulting and managed services firm looking for a sharp, client-focused IT Support Specialist to join our team on a contract-to-hire basis. This is a full-spectrum support role — you will own and resolve issues across both Tier 1 and Tier 2, delivering white-glove service to our clients from day one. After a successful 6-month contract period, top performers will be considered for full-time employment. You won't be handed off tickets to escalate — you will be the person clients rely on to see issues through from start to finish. This role is built for someone who takes ownership, communicates well, and genuinely cares about doing right by the people they support. Key Responsibilities Our core values — Proactivity, Results, Integrity, Development, and Empathy — guide how we work. Here's what that looks like in this role: P — Proactivity & Precision Handle both Tier 1 and Tier 2 support requests — end-to-end, escalate when necessary

• remotely and onsite.

Monitor client infrastructure using Ninja RMM and Freshservice Desk. Perform proactive maintenance, patching, and system health checks to prevent downtime before it starts. Manage backup solutions, security stack, and networking environments proactively. R — Results for Every Client Deliver responsive, high-touch support across our full client base — no issue is too small to take seriously. Support Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams), servers, networking equipment, and macOS/Windows endpoints. Troubleshoot VPNs, remote desktop environments, and third-party line-of-business applications. See every ticket through to resolution — you are the first and last line of support. I — Integrity Through Accountability Own your tickets completely: log accurate details, document resolutions clearly, and follow up with clients. Track time and activities daily in Autotask, targeting 32 billable hours per week. Follow internal SOPs and demonstrate sound judgment in diagnosing and resolving issues. Participate in after-hours on-call support per rotation schedule. D — Development & Growth Contribute to team knowledge through thorough documentation and sharing best practices. Stay current with certifications and evolving technologies relevant to our stack. Collaborate on internal and client-facing projects with clear documentation throughout. Bring ideas to improve tools, automation, documentation, and team processes. E — Empathy for the Client Communicate clearly and in plain language so clients always understand what's happening and why. Build trust by being reliable, responsive, and genuinely invested in client outcomes. Represent the company with professionalism and emotional intelligence — especially under pressure. What You Bring 4+ years of IT support experience, preferably in an MSP or fast-paced service environment. Proficiency in Windows and macOS endpoint support, Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), and Azure Active Directory / Entra ID. Strong understanding of networking protocols and equipment: DNS, DHCP, TCP/IP, VLANs, firewalls, switches, routers, and VPNs. Hands-on experience with backup systems, endpoint protection, patching, MFA deployment, and foundational security practices. Familiarity with virtualization (Hyper-V or VMware) and remote access tools such as RDS and VPNs. Experience with Microsoft Intune, conditional access policies, and cloud identity protection. Solid troubleshooting skills for email filtering, phishing mitigation, and spam prevention. Working knowledge of RMM and PSA platforms — Datto RMM, Autotask, and ITGlue preferred. Experience supporting line-of-business applications across diverse client environments.

Bonus:

PowerShell scripting or automation experience. Associate degree, equivalent experience, or military background; CompTIA A+, Network+, Security+, or Microsoft certifications highly valued. Outstanding documentation habits, strong self-management, and excellent interpersonal communication skills. A client-first mindset with a bias for action, ownership, and team success. Performance Expectations Ticket Handling & Resolution — Timeliness, quality of documentation, client satisfaction, and SLA adherence. Communication & Professionalism — Clear client updates, positive team attitude, and consistent follow-through. Time Management & Productivity — Accurate daily time logging and efficient issue resolution. Technical Accuracy — Logical diagnosis, use of SOPs, and durable long-term fixes. Team Contribution — Collaboration, mentorship, knowledge sharing, and project execution. Compensation & Benefits Upon successful conversion to full-time after the 6-month contract period, the following benefits apply: Competitive salary commensurate with experience Paid Holidays Healthcare Stipend 12 PTO Days Work Location This role requires travel to client sites across the San Diego and surrounding area. communities, Candidates must be based in or near the greater San Diego metro area. This is a hybrid role with remote support and onsite as scheduled and for emergencies. We are an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply.

Pay:

$28.00

• $35.

00 per hour

Work Location:

Hybrid remote in San Bernardino, CA 92405