IT Support Technician Application & End-User Support

Providing lending services to help our customers achieve their dream of homeownership. At Pulte Mortgage, we're more than a lender—we're a team driven by purpose. Since 1972, we've helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

JOB SUMMARY

The IT Support Technician - Application & End‑User Support is responsible for the daily operations of the Technical Assistance Center and the timely resolution of all problem calls. The role is responsible for the application support needs of the business as well as installing, configuring, troubleshooting, and maintaining Microsoft Windows based desktop and notebook computers, printers, mobile devices and other associated peripherals, including (but not limited to) removable media and A/V equipment. This role works independently while aligning to established direction and priorities. This role supports two primary functions within the Technical Assistance Center (TAC): end‑user technical support (devices, access, general IT issues) and business application support (helping users complete work within core business systems and resolving application‑specific issues).

PRIMARY JOB RESPONSIBILITIES

Technical Assistance Center (TAC) - Technical Support Responsibilities Monitor and respond to TAC phone calls and emails, working directly with users to resolve technical issues within established service level objectives. Collaborate with support personnel to resolve issues that cannot be fully addressed at the initial help desk level. Provide backup support for other IT functions as needed, including operations support, hardware troubleshooting, and equipment deployment. Install, configure, and support end‑user devices, access, and general technical issues across multiple systems. Clearly communicate technical concepts and solutions to non‑technical users. Recognize, analyze, and resolve problems in a timely and organized manner using industry best practices. Effectively multitask and prioritize work in a fast‑paced support environment. Application Support Responsibilities Learn and support business applications as they are introduced into production, helping users effectively complete their work within those systems. Assist with application‑related issue analysis, documentation, and ongoing support for company systems and applications. Support the gathering of business requirements and assist with the design, implementation, and documentation of technical solutions in accordance with approved standards and procedures. Participate in the development of application and system training materials. Assist with end‑user training for software and business applications, ensuring user understanding and adoption.

MANAGEMENT RESPONSIBILITIES SCOPE

Decision Impact:

Individual Department Responsibility:

Single Budgetary Responsibility:

No Direct Reports:

No Indirect Reports:

No Physical Requirements:

Involves sitting, standing, and/or movement

REQUIRED EDUCATION/EXPERIENCE

Minimum High School Diploma or equivalent

REQUIRED LICENSING, REGISTRATION AND/OR CERTIFICATIONS

Minimum High school diploma or equivalent

REQUIRED SKILLS/KNOWLEDGE

Customer Service & Problem Solving 2+ years of customer service experience in an IT or technical support role. Effective verbal and written communication skills, with the ability to explain technical concepts to non‑technical users. Solid analytical and troubleshooting skills, with the ability to prioritize and resolve issues efficiently. Ability to manage multiple requests in a fast‑paced, changing environment while maintaining a high level of service. T & End‑User Support 1+ years' setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows 7, 8,10) Experience providing hands‑on IT support in a business environment, resolving common end‑user issues related to devices, access, and connectivity. Experience supporting mobile devices (e.g., iPhone, iPad) and a variety of Wi‑Fi‑enabled devices. Working knowledge of Active Directory (e.g., user accounts, groups, access) and basic networking concepts such as TCP/IP, DNS, DHCP, and SMTP. Experience supporting remote users in home‑office or branch environments. Must be physically able to lift up to 30 pounds. Application & Collaboration Support Experience supporting business applications or productivity tools, helping users resolve application‑specific issues and complete their day‑to‑day work. Proficiency supporting Microsoft Outlook and Microsoft Teams, including common end‑user scenarios such as:

Outlook:

email and calendar issues, profiles, shared mailboxes/permissions, meeting scheduling, cache or connectivity problems, and mobile setup.

Teams:

sign‑in or access issues, chat and channel usage, meeting join or audio/video issues, and basic file‑sharing support. Comfort learning new systems and providing user‑level application support as tools evolve.

PREFERRED

Microsoft Certified Professional or similar technical certification. Experience in the mortgage banking or financial services industry. Exposure to scripting or automation tools (e.g., PowerShell, VBScript). Experience supporting Microsoft Exchange environments.

ADDITIONAL INFORMATION

(Work Arrangements, Compensation Rules, Etc. if applicable) This is a hybrid position, combining both in-office and remote work, allowing for flexibility while maintaining collaboration and productivity On Call Rotation for after-hours support (rotation every 7 weeks when fully staffed).

PAY RANGE

$24.95-$31.20 hourly Hired applicant will be eligible to receive bonuses and mobile allowance In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company's 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable. PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes. All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment. This Organization Participates in e-Verify California Privacy Policy Here at

PulteGroup:

We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address) We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat) We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.) We will not request money as part of your interview or onboarding process If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact Recruiting@Pulte.com. PulteGroup Employee Benefits At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles. Comprehensive, Flexible and Affordable Healthcare Coverage Options Supplemental Healthcare Coverage Opportunities PTO and Work/Life Benefits Health Advocacy and Wellness Retirement Plan with Company Match Education and Employee Assistance Programs Paid Parental Leave and Adoption Benefits Mortgage Financing Discounts through Pulte Mortgage Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.