IT Support/Technical Support

If you are interested in below direct client position, please send your latest resume.

Job Title:

IT Support/Technical Support Location:

Maplewood, MN Duration:

12 months (long term) Job Description

• The IT Analyst will be responsible for providing technical support to end users as well as remote workers based across the United States.
• The successful candidate will be responsible for diagnosing, troubleshooting, and resolving technical issues for employees in a timely manner to meet our SLAs.
• The role requires technical proficiency and excellent communication skills as the IT Analyst I will interact with users at all levels of the organization.

Key Responsibilities:

• Provide on-site and remote technical support for end users.
• Diagnose and troubleshoot technical issues, including desktops, laptops, printers and mobile devices.
• Resolve technical problems in a timely and efficient manner to minimize downtime.
• Install apps and set up desktop and laptop hardware including peripheral devices.
• Communicate technical information to end users in a clear and concise manner.
• Collaborate with other IT teams to resolve complex technical issues.
• Take ownership of incidents or requests in ITSM escalated from the IT Service Desk and document all technical support activities in the ticketing system.
• Contribute to the development of knowledge articles and other support documentation.
• Participate in the testing and deployment of new hardware and software.
• Stay current with emerging technologies and industry trends. Skills
• Windows 10 and 11
• iPhones and iPads
• Microsoft Office 365
• Microsoft Outlook
• Client Secure Print
• Customer Service
• Troubleshooting Education
• High school diploma or equivalent required; working toward or in possession of a technical degree or certification preferred
• 2+ years of experience in desktop support, including experience with Microsoft Windows operating systems, Microsoft Office applications and desktop hardware.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.