D'Caramel Patisserie is a modern artisan French bakery located in the heart of Southlake, TX, specializing in croissants and contemporary pastries. We are seeking an experienced IT Systems & Automation Specialist to provide technical support and consulting services for the technology systems used throughout our bakery operations. This is a hybrid independent contractor engagement combining remote services with regular on-site work at our Southlake location. The contractor will generally be expected to provide on-site services one to two days per week for system maintenance, troubleshooting, project implementation, and coordination with management and external vendors. Specific on-site days will be coordinated based on current operational and project needs. Scope of Services Support and maintain the company's core technology environment, including POS, computers and mobile devices, networks, customer messaging systems, cybersecurity applications, security cameras, company websites, online ordering systems, and third-party business applications. Investigate and troubleshoot hardware, software, network, integration, connectivity, and system-performance issues. Coordinate complex support cases with software providers, equipment technicians, developers, and other third-party vendors through resolution. Support and improve the company's in-house Operations Support System (OSS), which monitors equipment performance, temperature conditions, operating status, alerts, and maintenance needs. Troubleshoot sensors, gateways, data transmission, connectivity, notifications, dashboards, and equipment-monitoring integrations. Support video surveillance and video analytics solutions used for security, safety, operational analysis, and management reporting. Review cybersecurity notifications and recommend appropriate measures to protect company systems, administrative accounts, operational data, and customer information. Develop and improve internal tools, dashboards, reports, system integrations, and automated workflows. Use POS, OSS, video analytics, and other operational data to produce management reports and practical business insights. Research and implement appropriate AI, analytics, workflow automation, and low-code/no-code solutions. Evaluate proposed software, integrations, and system changes based on operational value, security, compatibility, and cost. Maintain appropriate technical documentation and recommend preventive or long-term solutions for recurring system issues. Respond to critical incidents in accordance with response expectations established in the applicable service agreement. Qualifications Bachelor's or Master's degree in Information Systems, Information Technology, Computer Science, Business Information Systems, Cybersecurity, or a related field. Educational or professional focus on business systems, process optimization, automation, data analytics, or cybersecurity. Experience with IT support, systems administration, business applications, system integrations, or operational technology. Strong troubleshooting, analytical, documentation, and vendor-coordination skills. Ability to independently investigate technical issues, develop solutions, and coordinate external specialists when necessary. Ability to communicate technical issues clearly to management and non-technical users. Experience with video analytics, IoT sensors, equipment monitoring, or building-management systems is preferred. Preferred Technical Experience Restaurant, bakery, hospitality, or retail back-office systems Square POS and Square business applications WordPress and WooCommerce SQL, relational databases, and Python Advanced Microsoft Excel and Power BI, Tableau AI and AI-assisted business applications APIs and system integrations Video analytics and cybersecurity applications IoT sensors, temperature monitoring, alerting, and Operations and Maintenance systems Workflow automation and low-code/no-code platforms

Pay:

$2,000.00 - $3,000.00 per month

Benefits:

Employee discount Flexible schedule Professional development assistance

Education:

Master's (Required)

Language:

English (Required)

Work Location:

Hybrid remote in Southlake, TX 76092