A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
Full Time, more than 6 months
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Job Summary
We train and promote from within
Excellent low-cost health benefits
Retirement plan with employer-paid contributions
Paid vacation and 10 holidays At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations. We are a family-oriented company where employees are respected, integrity is valued, and a strong work ethic is recognized and rewarded. We are looking for a IT Technician to become a valued member of our IT team that takes pride in effectively responding to business needs and directly contributing to the success of the company. The successful applicant must have current authorization to work in the United States as Sierra Pacific does not provide a Visa sponsorship. This position is not remote and is based from our office in Eugene, Oregon, with occasional travel to Noti, OR. About the Position
Provide immediate, hands-on assistance to employees and operations staff as the primary on-site IT technician
Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools
Communicate with users to provide positive results and excellent user experience
Coach and demonstrate for users best practice problem-solving methods
Build, diagnose, and repair PCs, laptops, and printers
Efficiently and conscientiously manage an inventory of computer components and supplies
Address various and concurrent issues with timely and effective resolution
Understand file/folder sharing, device sharing, and permissions
Perform basic network connectivity tests and coordinate with centralized network engineering teams for advanced troubleshooting and resolution
Collaborate with centralized IT teams to escalate technical issues while maintaining on-site ownership until resolution
Install and support Microsoft, IBM i, and other business software and licensing Qualifications
Two years' computer and network problem-solving experience (commercial/large network environment a plus)
Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID
Experience with Microsoft Windows, Microsoft 365, and Exchange
Working knowledge of TCP/IP, DNS, DHCP, and Group Policies
Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs
Experience with Zebra label printers is preferred
CCNA and/or A+ certifications or equivalent education is recommended
Business network, wireless, and VOIP skills preferred
Knowledge of anti-virus software and other desktop security products is preferred
Ability to successfully work both independently and in a team environment Network and Computer Systems Administrators
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Compensation
$20.00 to $30.00 per Hour Depending on Experience, Depending on Qualifications
