IT Technician - Hybrid Confidential Washington, DC Job Details Full-time $62,000 - $72,000 a year 10 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Qualifications Windows Driver's License Bachelor's degree Computer hardware Desktop administration Mobile devices Full Job Description We are a rapidly growing leader in the outsourcing industry. We manage the back office for small to mid-size law firms, allowing them to focus on growing their business. We are seeking an IT Technician who will work from our DC client office, on occasion at other client locations, and from home. Qualifications Excellent written and verbal skills Strong work ethic, attention to detail, and proven track record Client-oriented disposition Knowledge of Microsoft standard office applications (Word, Excel, PowerPoint, Outlook) and Microsoft Windows operating systems Enthusiastic willingness to learn current IT technologies and their implementation Problem-solving and critical thinking mindset Knowledge of PC and Mac hardware components, wired and wireless networking, and internet technologies Experience with Microsoft 365, and SharePoint in the MS 365 environment preferred A+ or Microsoft Desktop Certification preferred B.S. in Information Technology preferred Lifting a minimum of 20 lbs. is required Must have a car and valid driver's license Responsibilities Remote day-to-day support of user desktops, laptops, phones, printers, and the general office environment Maintaining the IT support help desk ticketing system and keep up with ticket logs Installing, supporting, and maintaining PC hardware including desktops, notebooks, monitors, printers, other peripherals, and AV equipment Setting up and maintaining email accounts, distribution lists, etc. for new employees Installing, supporting, and maintaining PC applications in a Windows 7/10 environment and Mac applications in a Mojave environment (software includes Operating Systems, MS Office, VPN, System Management tools and various business unit software titles) Troubleshooting printing, scanning, copying, faxing and other peripherals Managing anti-virus and backup systems Analyzing office networks, and troubleshooting internet connectivity issues Documenting processes, procedures, and issue resolutions Providing support for Android, iOS, and other mobile devices Providing 24x7 on call rotation support for all supported technologies and being available in the rare case of a off-hours problem Interfacing with vendors and secondary support Delivering a high degree of customer service to end-users Performing other duties as assigned

Benefits:

$300 a month allotment towards parking/train Reimburse for mileage over 30 miles to the client location other than the assigned client 401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Job Type:

Full-time Pay:

$62,000.00 - $72,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Washington, DC 20004