We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization.

Responsibilities:

• Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations.
• Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner.
• Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts.
• Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently.
• Prepare and configure end-user devices for deployment, ensuring systems are ready for business use.
• Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early.
• Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems.
• Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.