Job Description SummaryJob Description:

Lead Technical Support Engineer

• Power Conversion and Storage SolutionsGE Vernova Power Conversion and Storage | Power Conversion and Storage Solutions | North America

ABOUT GE VERNOVA POWER CONVERSION AND STORAGEGE

Vernova Power Conversion and Storage provides cutting-edge power conversion technologies that are transforming the way energy is generated, converted, and consumed. Our Power Conversion and Storage Solutions team delivers mission-critical power and storage systems that enable the infrastructure of tomorrow. We are committed to innovation, reliability, and sustainability in every solution we bring to market.

ROLE SUMMARY

The Lead Technical Support Engineer

• Power Conversion and Storage Solutions serves as the primary technical interface between GE Vernova Power Conversion and Storage and its customers across North America.

This lead-level role owns the technical customer relationship from pre-commissioning through post-commissioning support, ensuring seamless solution delivery and long-term operational success. The ideal candidate combines deep expertise in complex power conversion and storage operational needs, energy storage, and power conversion technologies with the leadership presence to influence both customer stakeholders and internal teams. This is a high-visibility role that sits at the intersection of technology, customer success, and business growth, requiring equal parts engineering depth, field experience, and relationship management excellence.

Job DescriptionKEY RESPONSIBILITIESCustomer Technical EngagementServe as the lead technical point of contact for customers throughout North America, building long-term, trusted partnerships with customer engineering and operations teamsLead technical discussions with customer projects and technical leaders for issue resolution and technical solutions in response to RFIs/RFQsRepresent GE Vernova Power Conversion and Storage's technical capabilities and product value proposition with confidence and credibilityPost-Commissioning Support & Field OperationsMaintain an active, ongoing technical relationship with customers following system commissioning, serving as a trusted point of escalation for operational questions and technical issuesLead root cause analysis and troubleshooting for field issues involving power conversion systems, inverters, and battery energy storage systems (BESS) in live, mission-critical complex power conversion and storage environmentsMonitor system performance trends and proactively identify opportunities to optimize reliability, availability, and efficiencyCoordinate with GE Vernova Power Conversion and Storage service teams to ensure timely, high-quality resolution of post-commissioning technical issues

Issue Resolution:

Address technical deviations promptly, manage and track fault reports through to closure, and provide expert technical support to site engineers both remotely and on-site to minimize system downtime and maintain customer operational continuityConduct periodic technical reviews and site visits to assess system health and strengthen customer relationshipsDocument field findings, resolutions, and lessons learned to drive continuous product and service improvementInternal Stakeholder AlignmentAct as the voice of the customer internally, clearly communicating technical requirements, field feedback, and customer priorities across the organizationCollaborate closely with Systems Engineering, Design Engineering, Product Management, Project Management, LeadershipDrive cross-functional alignment to ensure customer commitments are met on time, on budget, and to specificationTechnical Documentation & ReportingProduce high-quality technical documentation including post-commissioning site assessments, root cause analysis summaries, and customer-facing technical specificationsMaintain accurate records of open technical issues, field performance trends, and customer satisfaction metricsContribute to the development of commissioning procedures, field service guidelines, and GE Vernova Power Conversion and Storage internal knowledge base resourcesProvide regular reporting to leadership on key account technical status, field issues, and customer health indicatorsRequired QualificationsBachelor's degree in Electrical Engineering, Power Engineering, or a related technical discipline6 years of relevant engineering experience in power systems or related fieldsDemonstrated leadership in technical customer-facing environmentsFluency in English

• verbal and writtenAbility and willingness to travel up to 25% annuallyTechnical Skills & ExperiencePower Conversion / Inverter Technology
• Practical experience with industrial inverters, UPS systems, rectifiers, and power electronics in high-availability, mission-critical settingsHands-On Field Experience
• Demonstrated experience leading or supporting commissioning of complex power conversion and storage systems, including system integration, functional testing, and customer acceptanceCustomer Engagement
• experience managing technical customer relationships, leading design and operational reviews, and representing company technical capabilities externallyPreferred QualificationsExperience with power monitoring platforms and energy management toolsFamiliarity with relevant North American and international standards:

NEC, NFPA

70E, IEEE, IEC, ASHRAEPrior experience in field engineering, application engineering, or technical account management roleExperience with GE Vernova Power Conversion and Storage or equivalent power conversion and energy storage product linesExperience working with large-scale industrial or utility-scale power conversion and storage operatorsCompetencies & Soft SkillsCommunication

• Ability to present and communicate complex technical topics clearly and confidently to both technical teams and senior customer leadershipTechnical Leadership
• Recognized as a go-to technical authority both internally and externally; able to lead without direct authorityCustomer Ownership
• Deep sense of accountability for customer satisfaction and outcomes across the full engagement lifecycleCross-Functional Collaboration
• Skilled at aligning diverse internal stakeholders
• engineering, commercial, and operations
• around customer prioritiesField Judgment
• Sound decision-making in high-stakes, time-sensitive field environmentsAdaptability
• Comfortable managing multiple customer accounts and technical challenges simultaneously in a fast-paced environment

WHY JOIN GE VERNOVA POWER CONVERSION AND STORAGE?

Take on a high-impact senior role at the intersection of power technology and the rapidly growing North American complex power conversion and storage marketWork on mission-critical solutions powering large-scale industrial and utility-scale power conversion and storage operations across the continentCollaborate with world-class engineers and commercial teams within a global organizationCompetitive senior compensation package, comprehensive benefits, and meaningful career development pathwaysBe part of GE Vernova Power Conversion and Storage's mission to electrify and decarbonize the world's energy systemsGE Vernova Power Conversion and Storage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To apply or learn more, contact your GE Vernova Power Conversion and Storage Talent Acquisition representative or visit gevernova.comAdditional InformationGE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:

No #LI-Remote

• This is a remote positionFor candidates applying to a U.

S. based position, the pay range for this position is between $98,400.00 and $164,000.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on August 04, 2026.Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, \