Job Description Requirements:

Bilingual in Korean and English required IT Walk-up bar support IT setup at cubicle for new hires and visitors (monitors, mouse/keyboard, docking station) Laptop/Desktop setup and imaging SecureZone/SecureRoom desktops and laptops Loaner laptops for DSK and DSA Ship laptops to remote users Laptop troubleshooting and repair Printer troubleshooting Decrypting and termination In charge of SSD Safe management and handing over SSDs to Cyber Security Replacement laptop Essential S/W support (VPN, Blackberry Work for mobile devices) DSA Wifi connection for mobile devices Installation of IT4U programs (Adobe Pro, Visio, MS Project) DSA compliance check (notify user to bring laptop, download and install missing security software, Windows 11 upgrade and Office 2021 upgrade) Active Directory (AD) account support (unlocking accounts, resetting user passwords, moving computers to the correct OU, disabling/enabling laptops and desktops) After-hours support Mac OS environment troubleshooting (when escalated from other members) Assigning tickets from the ManageEngine system to IT team members Answering IT hotline calls from users Application team backup: configuration of NASCA Lite for R&D upon Helpdesk team request Application team backup: deletion of user registration in Escort upon Helpdesk team request Application team backup: transferring NASCA and Escort exceptions for users moving to a replacement PC Manager Overseas ticket system Assist technicians with escalated tickets Escalate to SDSA for VIP/non-helpdesk issues Backup when technicians are out of office Provide IT orientation to new hires Austin office (Texas) loaner remote setup Write IT help documents and post to SharePoint Lead and manage the Helpdesk team

Pay:

$72,000.00 - $74,000.00 per month

Benefits:

401(k) Health insurance Paid time off

Work Location:

Remote