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Network Technician II - Help Desk Administrator
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Maryland data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$56,630 / year median in Maryland
-7% projected decline
Job Description
THIS IS NOT A REMOTE WORK POSITION. DAILY IN-PERSON PRESENCE IS REQUIRED.
Our office is located in Salisbury, MD.Responsibilities will include:
- Remotely troubleshooting PC and server issues
- Email system management using Microsoft Exchange Server and web consoles
- Assisting clients with network, wireless, server, and email connectivity issues
- Answering phone calls from clients and creating/updating help desk tickets
- Configuring, troubleshooting, and maintaining data backup systems
- Traveling onsite to client locations for installations or troubleshooting when required
- Communicating clearly and effectively with clients and co-workers regarding ticket progress and resolutions Benefits include:
- Fully paid employee health insurance
- Employer matching IRA retirement plan
- Two weeks vacation for starting employees
- Flexible work hours and environment
- Plus much more.
Job Type:
Full-time Pay:
$50,000.00- $60,000.