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Insight Global
PC Support Specialist I
Career Insights for Technical Support Engineer / Analyst
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$61,468 / year median in New Jersey
-0% projected decline
Job Description
Insight Global
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PC Support Specialist I
Moorestown, NJ
Posted yesterday
Apply Now Job Description Our client is looking for a Level I IT Support Specialist to provide both onsite and remote end-user support. This is a role supporting a growing environment following an acquisition. Candidate will be responsible for troubleshooting basic hardware, software, account access, and connectivity issues while serving as the first point of contact for users. This is a true "bread-and-butter" IT Support role with a heavy emphasis on customer service and communication. Level 1 IT support ~2,000 end users across multiple locations and remote users. 60% remote ticket support, 40% hands-on desktop support. Physical set ups/workstation set ups/printers Handles 20-30 tickets per day per technician. Core Responsibilities Troubleshoot O365, Active Directory, MFA, Outlook, VPN, login/access, and password reset issues. Resolve printer, scanner, monitor, and workstation issues. Set up desks, workstations, hardware, and cabling. Support onboarding and new user setup. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements- 2-5 years experience as an IT Support, Desktop, End User Support specialist, etc,
- Active Directory experience
- Strong customer service and communication skills
- Experience with resolving printer, scanner, monitor, and workstation issues Apply Now Active Filters PC Support Specialist I Moorestown, NJ Clear All Powered By Cookie Policy We use cookies to improve your experience on our site.