Location:

100% remote; Atlanta, GA or surrounding city

Schedule:

Monday-Friday Training Schedule:

9:00 AM-5:00

PM Post-Training Schedule:

Flexible scheduling between 9:00 AM-8:00

PM Assignment Length:

Seasonal, approximately 5 months

Pay:

$20.00/hr

IMMEDIATE

Seasonal Technical Support Representative needed for our client, a well-known manufacturing company specializing in residential and commercial heating, cooling, refrigeration, and water heating products. This is a temporary, seasonal assignment expected to last approximately 5 months , supporting the organization during a period of increased customer and technical support demand. This position is not being presented as temp-to-hire or permanent and is a great opportunity for someone seeking short-term, steady work while utilizing their mechanical, electrical, HVAC, plumbing, or technical troubleshooting experience. The Technical Support Representative will provide knowledgeable phone-based assistance to customers, contractors, technicians, and other callers experiencing product service, installation, and operational issues. This individual will use technical documentation, troubleshooting procedures, and product knowledge to help diagnose problems and guide callers toward appropriate solutions.

Key Responsibilities:

Provide phone-based technical support for residential and commercial products. Troubleshoot product service, installation, and operational issues. Ask appropriate diagnostic questions to identify potential product or equipment problems. Walk callers through troubleshooting procedures in a clear and professional manner. Interpret technical instructions, product documentation, manuals, and service information. Document customer interactions, technical issues, and resolutions accurately. Escalate more complex technical issues when necessary. Deliver a high level of customer service while handling technical and sometimes time-sensitive concerns.

Qualifications:

Minimum of 1 year of technical support, maintenance, mechanical, electrical, HVAC, plumbing, or related hands-on experience preferred. Comfortable troubleshooting mechanical or technical problems over the phone. Ability to read, write, and comprehend technical instructions, correspondence, manuals, and product documentation. Strong verbal communication and customer service skills. Ability to learn the operation and troubleshooting requirements of multiple product types. Comfortable working independently in a 100% remote environment. Must be located in Atlanta, GA or the surrounding area . This is an excellent seasonal opportunity for candidates with a technical or hands-on background who enjoy problem-solving and helping customers troubleshoot equipment. #AP123