We are seeking a technically skilled and service-oriented Support Technician II to join a fast-paced service desk supporting healthcare-focused clients. This role is ideal for someone who enjoys hands-on problem solving, working across diverse systems, and being the first point of contact for technical issues. You'll support end users across multiple environments, troubleshoot a wide range of hardware/software issues, and contribute to maintaining high service standards in a client-facing IT support model. The position also includes opportunities to mentor peers, participate in client projects, and grow within a managed IT services environment. Hybrid - 1 day/wk onsite in Richmond, KY Core Responsibilities Act as the first escalation point for incoming support requests via phone, email, and ticketing system Diagnose and resolve workstation, application, and connectivity issues across Windows/Mac environments Manage and update service tickets while meeting response and resolution targets Escalate complex issues with clear documentation and recommended next steps Support Microsoft 365 applications including collaboration and cloud tools Perform basic network troubleshooting (VPN, DNS, DHCP, connectivity issues) Assist with Active Directory tasks, permissions, and user access support Coordinate with third-party vendors for healthcare application support (EMR/EHR systems) Identify recurring issues and contribute to process or knowledge base improvements Provide informal training and guidance to end users and junior team members Communicate proactively with clients regarding updates and issue resolution status Preferred Background 2-3+ years in IT support, helpdesk, or MSP environment Experience supporting healthcare clients or clinical systems strongly preferred Familiarity with Microsoft 365 administration and endpoint troubleshooting Exposure to ticketing systems (ConnectWise or similar tools) Understanding of networking fundamentals and Active Directory Certifications such as CompTIA A+, Network+, Security+ (or equivalent experience) preferred Strong communication skills and comfort working directly with end users and leadership

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance Application Question(s): How many years of MSP experience do you have?

Experience:

IT:

1 year (Required)

Work Location:

Hybrid remote in Medford, OR 97501