Senior IT Support Specialist CNI Technology Services, LLC Centennial, CO Job Details Full-time $28 an hour 1 hour ago Benefits Health insurance Dental insurance Paid time off Work from home Vision insurance Qualifications Desktop computer repair Customer service iOS Productivity software support Computer hardware Desktop (troubleshooting support) Desktop administration Mobile devices Full Job Description About us CNI Technology is seeking a customer-focused and technically skilled Service Desk Technician to join our growing team. The Service Desk Technician serves as the first point of contact for clients, providing exceptional technical support while resolving a wide variety of IT issues.

Our work environment includes:

Rotating on-site schedule with some work from home Opportunities for learning and growth Professional development Engaged and involved leadership

Responsibilities:

• Respond to client support requests via phone, email, and ticketing system.
• Troubleshoot and resolve end-user issues related to: Windows 10/11 Microsoft 365 Outlook and Exchange Online Teams Printers and peripherals Mobile devices (iOS and Android) VPN and remote access solutions
• Provide remote support using remote management tools.
• Maintain high levels of customer satisfaction through timely communication and follow thru

Skills:

• Developed skills in installing and troubleshooting Windows operating systems
• Experience with mobile devices (iOS, Android)
• Ability to provide excellent customer service and communicate technical information to non-technical users
• Extensive experience with Microsoft 365 and user management

Note:

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type:

Full-time Pay:

$28.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Service Desk:

5 years (Required) Windows Desktop Support in

Professional Environment:

5 years (Required) Office 365

Administration:

5 years (Required) Ability to

Commute:

Centennial, CO 80112 (Required)

Work Location:

Hybrid remote in Centennial, CO 80112