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Amer Technology, Inc

Service Desk Technician

Pay: $30/hr

Posted: 2 weeks ago

Location: Carencro, LA (Hybrid)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/3/2026

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What they do

A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.

$49,692 / year median in Louisiana

-15% projected decline

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Job Description

Job description: Business Support (Service Desk) Technician Temporary-to-permanent position

Location:

Carencro, LA (Hybrid)

Schedule:

Mon-Fri, day shift (hours could vary); Onsite 3 days/week, 2 days Remote (onsite/remote days will vary weekly to ensure coverage needs met)

SKILLS & EXPERIENCE REQUIRED

Minimum of 2 years' Service Desk /Desktop Support experience required. Experience with Microsoft Windows 10 operating systems and Office 365. Knowledge of mobile devices including Android and Apple smartphones. Good verbal and written communication skills are a must. Excellent customer service skills and demeanor, both in-person and on the phone. Ability to communicate effectively with a diverse group of customers. Capable of maintaining a professional and courteous manner in difficult situations. Ability to diagnose and resolve technical issues remotely. Demonstrated self-starter with the ability to independently resolve problems. Ability to perform effectively in a fast-paced, distributed global environment. Ability to perform effectively in a team-oriented environment. ITIL Foundation Certification a plus. MCDST (Microsoft Certified Desktop Support Technician) or A+ certifications a plus.

Pay:

$30.00 per hour

Work Location:

Hybrid remote in Carencro, LA 70520